Kroger — Local services in Fairfield

I have been a regular shopper at the Kroger Fairfield location for quite some time, and it has become increasingly evident that the store is falling short in several key areas. My recent experiences have been disappointing, and I feel compelled to share my concerns in the hopes that Kroger will take heed and improve.

One of the main issues I have encountered is the inconsistency between online inventory orders and what is available in-store at same day pick up. Many times, I have placed online orders only to be notified that items are out of stock, only to find that they are, in fact, readily available when I visit the store. I highly doubt a truck just came and they were restocked before my pick up times This lack of alignment creates unnecessary frustration and undermines the convenience that online shopping is supposed to provide.

Cake orders have also been a significant source of disappointment. I have experienced multiple occasions where my cake orders were not only out of stock (always shown available online) but also substituted with items that were clearly not my original selection and look like they were completed by a second grader learning to cake decorate. I am still waiting from July 15th for a manger to return my call as one was not on duty during my pick up. This lack of attention to detail is bothersome, especially when it comes to special occasions where a specific item was requested and a disaster was provided instead.

Another major issue at this location is the practice of stocking large pallets during peak shopping hours. It is not only inconvenient for shoppers but poses a severe challenge for those with disabilities. Navigating through the aisles becomes nearly impossible, creating a frustrating shopping experience. When I approached staff for assistance, I was met with the disappointing attitude that helping customers was "not their job." This lack of customer service is unacceptable, especially for a grocery store that serves a diverse community.

While I understand that stocking is necessary for grocery operations, Kroger has a third shift for this very reason, and it seems logical to utilize that service to avoid clutter during busy hours. Customers should be able to shop freely without the added obstacle of pallets blocking aisles.

I sincerely hope Kroger begins to take these complaints seriously. Shopping should be a positive experience, and I believe that with a few adjustments—like better coordination between online and in-store stock, more attention to special orders, and improved customer service—we could see significant improvements. Until then, I am left feeling disappointed and hoping for a more fulfilling shopping experience...

Update: January 11th 2026 The guy in the pharmacy walked away when I was clearly waiting in line. He saw me. Then he came back. Asked for my info. He said that I had Zero items ready. I SHOWED him more than one text. And my texts showing TWO ready. AND that I STILL had TWO more days to pick them up. This guy refused to EVEN LOOK for them. He said nothing was even processed at all. Nothing was in the system . Period. That they could do it then. Would be at least 20 minutes. I said forget it. So I get ALL of the way home, and LOW and BEHOLD, I get a text that my TWO Rx are ready. I cannot afford the gas to drive there AGAIN. I WILL change pharmacies at this point.nl

this Fairfield Kroger's is by far the worst area one. The dairy department is chronically under stocked on a Sunday. Store is seldom stocked with McDonald's coffee. Rude employee when we were TOLD eggs were on the dock, but employee kept stocking inconsequential items when several folks were waiting for the eggs. Smarted off to my husband. They constantly prematurely remove signs for items that are supposed to be On Sale. So, then it's annoying to have to remember what was listed, or know if the sale is over when it's still supposed to be happening. This has happened 4 times now. Sales are supposed to run through Tuesday, but the signs are missing. Not a good Kroger store. Sad I have to get my prescriptions at this one. This store has MULTIPLE bad reviews and has had for quite some time. Management and Corporate don't care in the least. They apparently don't read these reviews at sll. Kroger's is the biggest grocery chain in the country, buying up little independent stores. Walmart might be the biggest retailer, but Kroger has the groceries, so they really don't worry too much. There ARE other places & chains, folks. We DO check them out. And it's because of THIS...

Several weeks ago I went to purchase honey turkey at Fairfield Kroger on Wessel. The supervisor and his worker refused to open a fresh package of the turkey lunch meat. They wanted to sell me the end pieces , and the bag looked old and the meat didn't look good. They said that corporate office didn't want them to open a fresh package. I refused to purchase the meat.

The guy behind the meat counter doesn't look clean. I'm sceptical about him touching my meat. In addition to, the problem , it appears that the rules are only enforced with me as black person. White people are not treated in the same manner. I spend my money and should be entitled to fresh meat and not the end pieces of the loaf. That's the second time that I had to go through that at the Fairfield location. I had a white manager to assist me the first time after I complained about the packaged meat in a dirty bag . I was accommodated.

The second time was a rude white manager. He and the employee were rude and refused to accommodate me. I went to the service desk and asked for the coporate office contact information and the black customer service lady refused to provide me with the information. I eventually got the information and called the corporate office. I have not heard back from anyone.

I went to another Kroger location.It was the same situation. Obviously, Corporate has told the employees not to open a fresh package until it's all gone but I'm not paying money for the end pieces...