Flub’s Ice Cream — Restaurant in Fairfield

I love Flubs, my family loves flubs. But tonight was a disaster. Of course there’s a line, we are patient and can wait. But halfway through getting to the window they decide to shut down 1 hour early? No notice, nothing. Waited a half hour for our favorite place and got zip, nada. I would say they sent about 30-40 people away saying they were closing. Maybe it’s the mismanagement, or the young generation not being able to work under pressure. But it seemed like there was 5 workers, 4 working on walk up and 1 on drive thru. I can’t say that with a fact. But turning away money and business is not the way to run a successful business. I saw them stop making ice cream mid cone after making a call. Then they turned off the sign and starting telling everyone that they closed. They didn’t give a reason. Just closed. This is not acceptable. If you’re going to close at 8pm, make it your official time of closing. Or hire better workers. We will be taking our business to Cone Zone in Cheviot. Unfortunate. I do not recommend. You might be waiting in line and then be told they are closing. What a waste of...

My favorite local creamy whip, next to Sonic. Flubs isn't open year round. They close... at least the Fairfield, Ohio location... closes in September and does not reopen until next year... in April (I think 🤔, maybe March.). They have the best layered ice cream and toppings and the list of different combinations grows every year (or so it seems). Plus you can still create your own with up to 4 toppings! Plus they also have cones - twisted or not, homemade sherberts, shakes and malts as well as sundaes.

They used to only accept cash, but now they are accepting major credit and debit cards. (Visa & Mastercard, I know for certain, Discover & American Express or Diners, I'm not so certain).

There's also a location on the West side of Hamilton, Ohio, that has a walk-up window as well as a drive-thru... it will close on October 1st for the season and now there is a location in Ross - that will be closed for the season starting...

My daughter and I were out walking and decided to stop by and get ice cream. We had her dog with us and decided to go to the walk up window. Two workers inside saw us waiting to be helped. No one ever came to the window. We walked around front and my daughter went in to see why we were never helped. She was advised that the window was closed and that they have not used it since July 4th. My daughter advised them that they should put up appropriate signage if that were the case. The young lady working stated "we've never had that problem before" instead of a genuine apology we were blamed for standing outside waiting to be served. That was our first and last time there. I don't spend my money where I am not valued. Hire people that have great customer service skills instead of kids that only...