Pearson's Appliance — Local services in Fairfield

I purchased a refrigerator from Pearson’s five years ago. When I got it home, I realized that the door opened on the wrong side, so I asked for it to be changed. After it was changed, I noticed that it was a little bit harder to close, but I assumed that was just the consequence of having it moved from one side to the other.

A couple days ago I opened the refrigerator door, and it fell off the hinge and on me and then onto the floor. It was startling, but I was not hurt. The contents of the shelves on the refrigerator door fell on the floor, and there was lots of broken glass and condiments everywhere. Luckily, I was wearing shoes.. I called Pearson’s to see if they could send someone out to do the repair and they said someone would be there the next day. When I called back the next day, they said they didn’t do appliance repair. I called a handy person who came to fix the door and he said that the door had been incorrectly installed when they switched the door, so it would open on the opposite side. I paid $120 to have the door reattached. I still need to purchase the three shelves on the door that broke when the door fell.

I asked several people at Pearson’s if I could be reimbursed for the $120 and the cost of the shelves and they said since it had been five years since I had purchased the refrigerator they were not responsible. They said that I should’ve told them when the door didn’t close easily, right after the door was switched. Again, maybe I should’ve known better, but I had no idea that was a consequence of the door being installed incorrectly. I am very disappointed in Pearson’s, as I could’ve been seriously hurt, and all they seem to care about is the fact that it was five years ago. In my opinion, the fact that the door was installed incorrectly should supersede any statute of...

After being a repeat customer for over 20 years with both the Fairfield and Vacaville locations, I am disappointed at the customer service and delivery areas and will never do business with Pearson's again.

I bought a washer/dryer and stainless-steel refrigerator on July 11th so this was no small purchase. The delivery guys did not communicate with each other and while one of them was trying to get the washer in, he scratched the handles on the refrigerator (as shown in pic). Along with that, the refrigerator was carelessly jammed into the space causing damage to my new cabinet (as shown in pic). The doors of the refrigerator were also installed incorrectly so the doors are uneven (as shown in pic).

It has now been almost 3 months and Pearson's has not made this right. The salesperson, Gus, states that it's not his department and the responsibility lies with the delivery department. Vince Lauer, delivery manager, does not respond to my messages and I've had to call many times to follow up. Vince has sent someone out to take pictures even though I've sent him several. He makes excuses for not communicating. Vince states he's going to find a cabinet vendor and call me back, but to this date he has done nothing but push this aside and hopes I'll just go away.

The Pearson's we knew as a family business is now an untrustworthy local...

Pearson Appliance advertise they will not be under sold or they match prices. Today I went into the Fairfield Pearson Appliance to purchase a LG counter depth zero clearance door model. Pearson price was $2591. I found the exact model verified by the employee at Home Depot for $1799. (See photo) After a few minutes the Pearson employee told me he could only go to $1999 and I'd have to pay for delivery and the water kit. They would not honor their advertisements as matching price or won't be under sold as its writen on their doors, so I left and purchased the exact refrigerator and a beverage cooler from Home Depot combined valued over $2600. They lost...