La-Z-Boy Fairfield — Local services in Fairfield

I wouldn't waist your money on this companies furniture. My husband and I bought from here thinking it was good quality, but it's far from that. We have only had our couches for 2 years and they're falling a part. They recline and the parts/build is poor. The store even told us they don't make the love seat we have anymore because of the issues it was having, yet won't replace ours knowing it's poor quality. They told us to contact customer service and then they blew us off and told us to contact the store. Do not waist your money. I'd buy from Costco or Sam's as they would have no issues replacing a faulty product.

Update 1/18: So, they sent the parts, but only for the right side of the couch. They also needed to send the exact same parts for the left side of the love seat. Since the entire couch is attached and is all affected. I called the FF store and they said they don't help with that and gave the customer service number again. And once again no help, phone line only continued to ring with no answer. This has been a headache. The faulty couch should have just been replaced at no cost since it was said these are no longer selling as they were faulty coaches. They offered someone to come fix it and that would cost us 575 to fix the whole couch. We paid 800. So we could put that money to buy a whole new couch being it's only 225 more. But, if I have to do that because they didn't send us the other parts or just replace the couch it won't be from this...

They have terrible customer service, period. If I could give them negative stars, I would.

They are all hounds with the demeanors of sleazy used car salesmen and have no respect or courtesy for the customer after your purchase was made.

I’ve purposely called other La Z Boy stores to check the status of my order so that I wouldn’t have to talk to Jason, who was the salesman I was stuck with. He completely botched my order.. the color, fabric, pieces and everything (which, luckily, I noticed) and it had to be fixed by another saleswoman who said “I’m not getting any money from this” while helping me..

They won’t leave you alone to look and find what you like while shopping either, which can get very annoying.

On top of everything, I ordered a $5,000 sectional that was said to be delivered the first week of July and here I am 2 weeks in to the month with no sofas.

Every time I call the expected delivery date is pushed out and now I’ll be lucky to have my couches the first week of August.

Meanwhile, here I am sitting on the floor of my new apartment watching tv with an aching back.

I’d say avoid this place at all costs and if You decide to shop with them, AVOID JASON. He is a snake that will say anything to get your sale.

I just hope that there are no problems when the sofas arrive and that they are still a halfway...

I purchased a love seat from the Fairfield Lazy Boy store at the beginning of this year 2025. I noticed the day after delivery the loveseat was not even or one recliner side higher than the other and they don’t meet together in the center. Then one side would not match up to the other when in the upright position. Contacting the Fairfield store was useless and the store manager would not talk to me. I tried to contact the main office but was told Fairfield was a franchise and they couldn’t help me either. I finally found a customer service office in S. Calif also no help and my rep was out and has not yet called me. Since there is a warranty a tech was sent out and agreed it was defective and on 2nd visit was able to fix one issue but said he was putting in a request for new inside parts and a new back but he said they may not approve. Ok I had had it and contacted my credit card company and started a dispute which they return my monies until the dispute was resolved. 7 days later still nothing from Lazy Boy and as far as I am concerned they can come pick up their junk and keep it. Shame on what I thought was a...