The Warehouse at FTC — Local services in Fairfield

Terrible...I sent this email about our experience.... This is to inform you that your posted covid protocol is NOT being followed. We purchased 3 tickets to the Geoff Tate show last night (1/30). 2 out of 3 of us were vaccinated. We called ahead of time and were told to bring the rapid test-we understood that to mean to bring the negative result. Your website states that "a rapid test within 24 hours" so the unvacinated person did the test on the way down and put it in a baggie and brought it to the door. We were then told that bc she was not seen doing the test that it could not be honored. We had another test in the car that she did again. 2 of us had masks on the entire time while we stood outside in 10 degree weather. A very obnoxious woman who was working said she didn't see our friend swab her nose so thie 2nd test could not be used...nowhere on the website does it say to do a test while in line being watched. This woman was fully aware of the 2nd test and did NOT watch her take it. Afterall she was working and we were patrons. Even with a neg result we were denied entry. While we are supposedly getting a refund: the issue is that we followed YOUR protocol,traveled an hour to get there, and the concert was a birthday gift. While I do appreciate the covid precautions, I do Not appreciate your staff and the way this was handled. You should only allow vaccinated people into the venue and skip the semantics. Our entire night was ruined.

Please call me directly to discuss. I am mortified as to the treatment we received. I am following up with an on line review and will let the musician know the situation. I'm sure we were not the only ones...terrible service. Your staff decided that we would not enter despite the results...

There are not enough superlatives in the world to describe the Fairfield Theatre Company (FTC) Stage One in downtown Fairfield. The 200-seat theatre hosts intimate performances from world class bands and musicians, playing life-changing music in an acoustically perfect setting. In this incredible venue, I've seen (in no special order) Earl Klugh, Al Kooper, Al Dimeola, Living Colour, The English Beat, Richie Havens, John Mayall, Leslie Gore, George Winston, Jesse Colin Young, Leon Russell, Orleans, Marty Balin, and countless others representing some of the most brilliant musical talent on the planet--some new, some old, some on their comebacks, but never a bad show. (P.S.: I was a member of the FTC board for 4 years--they deserve your support! Become a member--gets you preference and a discount on tickets--make a donation-that's what it takes to keeps this very special organization alive.) The FTC also runs live music benefit events for charities, as well as events at two larger venues, the Klein Memorial Theatre in Bridgeport, and the Norwalk...

Over the years we've been to many great concerts at FTC's StageOne which has great acoustics. This was our first experience at the Warehouse and it was pretty terrible.

The band was great, the sound system good but the Warehouse has a bar running the full length of one side of the room with a low ceiling over it that amplifies the chatter from those at the bar. This means that instead of being able to enjoy the great music, you're listening to it through the noise of people talking. Probably not an issue if you going to hear a dance band, but if the band you are listening to specializes in harmonies or such, everyone but the people at the bar will be frustrated. The band we were listening to mentioned it a few times and it was a real distraction, pretty much ruined the concert. If you care about music, while the Warehouse gets great bands, it's one of the worst places I've ever gone to hear music and I'd recommend you go hear your favorite...