JANE + MERCER — Local services in Fairfield

I was so excited to finally find a nice store in the Danbury Mall. Could not help myself feel so happy to see those brands that I missed from the good old Annie Sez, and Lord and Taylor. But my emotions were soon going to be crushed as I navigated through the store. As I got to the middle of the store 2 girls young were just chatting. Obviously I was not even acknowledged or greeted. Soon after the African American employee said “she is not even going to spend $100”. At that point I was hopping they were talking about someone else…I looked up and as they noticed they moved towards the front of the store. I kept looking and found a few pieces but was already uncomfortable after all I’m not the regular size small, white, blond hair customer. I’m the opposite size xl, Hispanic, jeans, bickenstock sandals, crazy hair. At least that is what I look like on my days off. Took an other lap around the store as I found the guts to just shop and not pay attention to the young girls after all….what do they know? As I was just holding 2 pieces one of the girls came up and said: Can I put that in the fitting room? To what I answer no thank you. She then just walked away. Soon after an older associate asked the same question when “I said no thank you” she then said “let me put it at the register” to what agreed to. I continued browsing towards the front of the store and as I was moving, I heard the 3 girls talk about a top but didn’t put any mind into it. Just kept moving. Once at the front on the left side of the store all 3 girls were now across from me. The one that had asked me if she can put the things in the fitting came over to tell the other girl how I had said yes to the other employee that took my things to the register. At that point all 3 looked straight at me and as they did I asked them if I could help them. The African American girl laugh and said what? you can’t help us? No…. I then turn around went to the register any paid. The woman at the register was helpful and tried to apease me. But at this point I was too mad, too angry, too disappointed at the fact that I had been stereotyped. I had been watched and I had been racially stereotyped. As I’m trying to pay one of them realices what is going on and comes to the counter and says “excuse me I just wanted to let you know we were not talking about you…we were looking for a top”. To what I responded with “you know that is not true”. But I accept your apology…since there was none. she thought it was a good idea to just come up and lie. Why not just...

I was curious to know about a store that had opened in the fair mall, I was with my mother, I thought the store was very beautiful and at first I thought it would be expensive, but when I came across very cheap prices I made a huge purchase, it turns out that, I arrived from Espanha a short time ago and there was nothing, besides being a very organized store, the staff was fenomenal, phenomenal, they didn't let me hold the clothes for a second, they even organized inside the fit room, a girl with long hair helped me find a top that would match a pair of pants that I loved at first sight, ginger girl was super attentive, there was a shorter girl who was also super elegant, both were amazing with me, I just don't come back as I came back twice and I intend to come back more. Also, I’m happy to know they speaks Portuguese and Spanish. That helped me a lot This helped me a lot since I don't speak...

The store is nicely organized and clothing is stylish and reasonably priced. My low score is from a customer experience perspective. I went in on a Saturday- it wasn’t terribly busy. There were about 5 employees, and a few customers. I walked around, picking up items I would like to try. After a while- I noticed one of the employees was asking people if they would like a fitting room. I didn’t think much of it until I noticed that, arm heavy with probably 20 items, I was consistently passed by and not offered a fitting room. Several people came after me, and as soon as they picked up an item or two- a room was offered.

After almost 40 minutes of walking around with about $400 worth of clothes in my arms- I got fed up and left them on one of the white chairs before leaving the store altogether. Not sure why I wasn’t good enough for the employees to help- But clearly my money wasn’t...