Ulta Beauty — Local services in Fairview Park

AVOID THIS HORRIFIC SALON!

Made the mistake of having an appointment with Nick Ballou. I made the appointment in person with the manager Jen, and she said it would take around 2 and a half hours and booked it for that time frame. When I came in for my appointment Nick reconfirmed that it would take around 2 hours. I showed him multiple photos of Taylor Swift stating that I wanted my white blonde hair to be her natural shade of blonde hair. I stayed there for nearly 5 hours (12pm - 5pm) only to leave with bright yellow hair since in five hours all he could accomplish was bleaching. Mind you, he told me himself (as well as the manager that booked it) that it would take around 2 hours to get a different shade of blonde, and I overstayed for three to leave for work with horrific yellow hair. The manager only offered a discount of one hour, so I payed over $200 for the yellow mess that you see.

Cayla was supposed to fix it the following day, and once again I showed her the same following photos of Taylor Swift. Yet, I left with the dark BROWN hair that you see. I have no idea how she got brown hair from the light blonde hair Taylor has. It’s pathetic that someone who is supposedly a “master stylist” sees a photo of light blonde hair and then dyes someone’s hair pee brown.

Speaking to the manager about this was equally as horrific. She did not care about this in the slightest, and she changed her story multiple times on how this would be “resolved,” saying that another manager would call back in a few minutes. That never happened. When I called back 40 minutes later due to no response, she was extremely rude, saying that I called ten minutes ago (I called first at 3:50pm then 4:30pm), and then she changed her story to saying that a manager would call in a few minutes, then she immediately changed her story, and said the manager would call later today, and then she immediately changed her story to saying I would get a call back tomorrow, then said there was no manager in store who I could speak to about this. All of these stories greatly vary from her initially saying I could speak to a manager about this. Clearly her goal was to deflect it and leave it unresolved. She changed her story four times. Clearly she did not care and I already had two horribly mismanaged appointments, and I spent over $200 at this point for brown hair when both stylists knew I asked for blonde and saw specific photos of the blonde I asked for. The stylists, managers, and customer service here is atrocious and this is without a doubt the worst salon I have ever been to. Avoid this place, their poor stylist, and incredibly rude and unprofessional management.

Of course, this needed to be fix since Ulta Fairview refused to resolve this. Unfortunately, no other hair salon in the area had availability on a Friday night to fix these horrible mistakes that never should have happened, and should have been rectified. The only salon in the area available was another ulta (much to my horror).Funny enough, the stylists there were the ones that labeled Cayla’s dye job as “pee brown,” “green brown” and “poop” all while not knowing it was the work of their colleague a store over. It cost $140 to fix...

I have never had a worse experience having my hair done than I did here the other day. The first time I went a few months ago, my hair was cut nicely. This past visit was the worst cut and color I've had, ever. For the hair cut, it was done completely wrong. It looks like it was an attempt at layering, which I told her previously I absolutely do not want layers, and I was left with huge chunks missing from the front of my hair that frames my face. They dont blend into anything, and they are noticably uneven. The rest of my cut is a hot mess. . I have fine, thin hair, and it seems like she tried to layer the back or something to that effect which is not how it turned out at all. The edges aren't even straight or the same length. Unless my hair is constantly brushed out, or pulled back you can tell it's a bad cut and can blatantly see how choppy and uneven everything is. I have it cut again and they will need to take it shorter, to about my chin, which is the last thing I wanted as my face is very round. I'm also getting married in a few months and will have to get extensions to compensate for the length that I lost. The dye job is also not anywhere close to what I asked for. The vibe I got was she wasnt to comfortable doing it since she tried to talk me out of it for a while. I've had that style, it looks good on me. I wanted my light brown hair taken back to a darker brown, and purple ombre'd into it for the bottom. I told her I dont like red tones, and I dont like highlights, but that's what i got. Half of it didnt take because it wasnt allotted any time to process. Parts of my hair maybe had dye on them for 2 minutes. She eventually had to pull a product off the shelf and use that. Said she store used it, only to charge me for it later. Maybe it was the bad weather, and maybe she was very distracted, but on top of that the rest if her staff was begging her to let them leave, and gossiping about other employees and their customers in front of myself and another woman. The only thing redeeming is I got a...

I've always been a bit insecure about myself and the way I look, but I love makeup and doing my hair and all that good stuff. I went into Ulta because I had broke my powder foundation and I was also given a gift card to them for my birthday. I've been struggling with money lately so I was pretty excited to get some new makeup. I went in and was greeted by two girls who worked there even though they were helping other customers at the time. I found my way to the Urban Decay foundation wondering what I was going to choose, until one of the girls who was finished helping another customer walked over to me and asked if I needed help and if I was doing okay. Her name was Marianne and she was very sincere and genuine. I told her that because my summer tan is fading away I'm not sure what color my skin tone was. So she gladly tested some of the products on my face seeing what my color was. She then had me sit down in the chair and showed my some of the products that I should be interested in. She applied them on to my face then held the mirror up for me, I was blown away. I decided that I was going to get the two products she used and I was super excited. Usually I feel guilty when I splurge and get expensive things, but this was a must do. I have never seen my foundation look that good. Well she walked me straight up to the register and asked if I wanted to be a rewards member and explained to me all the benefits of being one. I gladly said yes and now here I am. She made such an impact on me I left that store so happy and I still am a day later. Marianne made that experience. She made me feel confident and beautiful and I couldn't be...