Rally House Fairview Park — Local services in Fairview Park

I stopped in with my 9 yr old son, who is autistic. He’s very chatty and doesn’t always understand personal space. On this particular day, he was especially talkative (we’d just been through a total loss car accident a few days before), and he really needed to feel safe, seen, and welcome.

The young man who helped us was so patient and kind. He had a genuine smile on his face the entire time and never once looked irritated or overwhelmed by my son’s nonstop questions and energy. He just treated us like any other guests—if not better—and it meant a lot. We’ve been to this store plenty of times before, but this interaction stood out in such a special way.

It might seem small, but when you're a parent navigating the world with a child who sees things differently, these little moments of understanding and kindness mean everything. Huge thanks to that young man and to Rally House for fostering an environment where people feel welcome just as they are.

Transaction time: 12:45-50pm | Sat....

There was an associate standing at the front of the store, leaning on a rack. I had to seek him out to ask for help retrieving something on the highest shelf and he hesitated until I told him there was no one else in the store. He came over, got down a Jersey similar to the one I wanted because it was on top and told me to try this one and he'd get the other one if this one didn't work for me. I just stared at him, I'm like that's not what I want, can you get me the one I want?!?! He did comply, then went back to his position leaning against a large rack of clothes out of sight from customers. Seriously, for the price of their merchandise, you should get outstanding...

I notice that, when I walk into a Rally House, I’m followed around the entire store by staff. No matter which section I go to, they always position themselves where they can see what I’m doing. It makes me feel like they think I’m going to steal something. I’m a Black man, and I have things hard enough as it is without being followed around when I’m trying to have a positive shopping experience. This really needs to stop, or I won’t be patronizing any Rally House stores anymore. I rated it 5 stars in my previous review, I hope to do that again...