WASHINGTON DIAMOND — Local services in Falls Church

Do we recommend Washington Diamond? As highly as we can. The way Tom Daube runs things at Washington Diamond is a picture of they way I would want to run a business. Customer service and quality is the name of the game. We were able to develop a relationship with Tom who worked with us directly on our ring. He is relatable and has a genuine way of interacting with you. It feels more like he is your friend and not just a business owner. You get to know him as a person as he gets to know you and you feel comfortable communicating all of you concerns and desires. You have his full attention for the entire hour you are there at each appointment and he really cares about finding what you want and getting it done, and getting it done the best way possible. Yet he also has a casual candor that facilitates knowing each other on a real, human level and helps you get the best product even if something you want might not work. After shopping around at a number of jewelers, we felt completely confident that his place stood out. We had him create a custom ring I drew. He seemed like he took a real interest in my work and wanted to get it exactly right with painstaking accuracy. He was really careful to talk through all the details and feasibility of each flourish (making sure it captures what you want but also ensures the structural integrity for a long-lasting product). He wanted to make sure the final product was up to his high standards. He even adjusted his standard workflow to what he thought would best get the final result right, even he incurred additional costs doing so. That was really impressive to me. He was able to work through the challenges of bringing our design to a final product in a way that created a positive relationship of respect between us. We were really happy with the ring we bought. I admire it daily and we’ll continue to go back to him. We felt motivated to do our best by him as he did his best by us. He was always gracious and professional at every turn. I ended up sending a coworker there to get their custom engagement right made, and they were pleased too. I was and am happy to do all I can to support Tom’s business. I was so grateful...

My experience with Washington Diamond (WD) was absolutely fantastic. My girlfriend and I had been researching and shopping for an engagement ring for a few months prior to coming to WD. We set up an appointment together with Tom D. in October 2018 to see some of the stones and settings WD had to offer. Because we had been researching prior to our appointment, we knew much about what to look for in a good diamond (cut angles, proportions, etc.), but Tom did an excellent job explaining in great detail some of the questions we had which the internet had not easily addressed. He explained what standards WD uses when selecting their stones, and they are well within ideal the ideal range. We felt very welcomed, and Tom never pressured or steered us toward a purchase. A couple months later and after deciding on a center stone, I contacted Tom again without my girlfriend. I decided to go back to Tom at WD because I genuinely trusted him and felt that he would help me find the perfect setting. The quality of products and service offered by WD was also at the top of my list for reasons to go back. I had been to several jewelers in the past year, but Tom was the only one who listened and did not rush me at all. Plus he really knows his stuff! After I picked out a few settings on their website that I thought my girlfriend would love, I set up another appointment. Tom’s setting recommendation was the same setting I had in mind! Once again I could tell he had actually listened to me during our interactions. We agreed on a price and finalized the deal that day. A few days later I received a call from Erin stating that the ring was ready for pickup. When I picked it up I was blown away with how beautiful the ring was in person. I knew at once my girlfriend would love and cherish this ring forever, and I will always have Tom to thank for helping me through this process. My girlfriend and I are definitely going back when it is time to purchase our wedding bands. I highly recommend them for all your...

I was extremely disappointed with the service that I received while shopping for an engagement ring on 7/31/24.  I will preface by saying that the friend  that I went with and who recommended me to Washington Diamond told me to see Tom (who has excellent reviews).  Unfortunately, I was told that Tom would be out for some time, and Tom recommended that I see Denelle and an appointment was made to see her (under my friend’s name). I’m not sure if Denelle was busy when it was time for my appointment, but somehow Alyssa waited on us.

Alyssa was nice, but not knowledgeable at all.  I explained that this was my first time looking for engagement rings and was looking for guidance on selecting a ring (i.e. sizing, styles that would look good for my hand, etc). She essentially told me to look and see what I liked, but gave no suggestions on where I should start for ring options. When it was time to size my ring, Alyssa handed me the ring wheel and told me to try different sizes to see which one fits.  I was stunned.  This may be my first time looking for engagement rings, but not my first time in a jewelry store or looking for other types of rings.  She barely took notes on the styles that I liked- it wasn’t until my friend asked if she could take notes.  I am accustomed to the consultant sizing the ring for the customer.

Towards the end of the appointment, Alyssa asked me if I wanted pricing.  I said no, but then she printed quote for the lab-grown diamond, but she knew I was interested in mined diamonds.  Since Alyssa printed the quote, I asked for the price of the natural diamond and to take the lab grown off since she printed the sheet.  The sheet has both the lab-grown and natural price on it. Further, the quoted natural diamond is not the same clarity as the lab-grown diamond.

I would be cautious of who you book your...