Beyer Volvo Cars Falls Church — Local services in Falls Church

Extremely frustrating experience from beginning to end…

We scheduled an appointment days in advanced to look at/test drive a 1 year old xc90 (even gave our credit card info to hold it, as we were that serious.. although they never processed the hold fee). We were told the car would be detailed and ready for us. When we got there the car was not clean and fact had stains in multiple areas. At first our sales rep tried implying that we were being unreasonable because it wasn’t a brand new car and therefore implying stains were acceptable. What?? He then offered to have it taken back to be cleaned up - which they did and it looked great. So we proceeded with the sale.

I’d also like to echo what someone else said about the woman who “finalizes” the financial side of things - we also found her to be extremely short and unpleasant to work with (borderline rude).

Also, as we were wrapping up, we were told by our sales rep that we’d have to bring the car back in a day or 2 “to be certified, which will take a couple hours”. We live well over an hour away and were disappointed to find out we’d have to bring it all the way back but we complied. Just wish we had been told that upfront.

Anyhow, as we were leaving the day of the sale, we explicitly asked our sales rep (more than once) if there’s anything else we needed to do to get our permanent tags, to which he assured us there wasn’t and that the tags would be mailed directly to us. After several weeks, we called to follow up since we still haven’t received them; and then were told we needed to have the vehicle inspected first. Our sales rep implied that he had told us that on the day of the sale, which is entirely untrue. So we then made necessary arrangements to have the vehicle inspected the very next day and sent them the report.

We then followed up again, a week later, and were told the permanent tags would be available on a Wednesday and that they’d overnight them to us (fyi, our temporary tags were expiring the very next day, on Thursday).

Because my husband did not feel confident, given our experience thus far, he declined their offer to ship them and said he’d go get them in person as to “be done” with this. Welp, he showed up on Wednesday, as instructed, and not surprisingly, the tags weren’t there!! He wasted his time driving there and back.

I then called Thursday morning (the day our temporary tags were expiring) and I was ASSURED the tags would arrive to them that day and that they’d overnight them via FedEx to our home for delivery on Friday (1 day after our temporary tags expired).

So, I follow up Friday morning to request the tracking # to confirm delivery and was told that the tags actually weren’t overnighted and now wouldn’t deliver until Monday!! So now we can’t drive our vehicle as we don’t have up-to-date tags, to no fault of our own.

It’s been an incredibly frustrating and disappointing experience to say the least. We feel like we’ve been put through the wringer and can’t believe the lack of care and attention we’ve been shown.

The reason we gave 2 stars instead of 1 is because Milo, the sales manager, was extremely apologetic and sympathetic to what we experienced and genuinely seemed to care. He has been the only “positive” throughout our whole experience with Beyer Volvo of...

If you're in the market for a new car, this is the place. It was a fantastic experience start to finish. One would think buying a car in this environment would be tedious and complicated but, no, my sales consultant, Alex M., made this one of my best car buying experiences ever. I had some very specific needs and he went above and beyond to get it done. I highly recommend Alex and this dealership!

Update: Wow, amazing how such a great initial impression can sour and take the complete opposite turn. After months of back and forth with Alex and his team at Don Beyer, I still do not have an (expensive) accessory that was negotiated as part of the deal. This is on the heels of waiting weeks for the delivery of the actual car and then weeks more for the other accessories that I purchased.

For context, after the deal was inked, there were several loose ends that needed to be resolved. There were many delays trying to get these ironed out and I attempted to be accommodating - chalking any mishaps up to the current (COVID) environment. We worked through a few of these, including the actual delivery of the car, but one remained. After repeated calls with Alex and his manager, it was communicated to me that the last accessory wasn't in stock and they'd let me know when it was ready for installation. I elected to ask for a refund instead due to the on-going headache. They said no problem and told me they'd issue a refund immediately.

After following up via phone for weeks afterwards, and still no refund, I began to come to the realization that Alex and team had no desire to return my calls or any semblance of client service to finish the transaction. I decided to go to the dealership and work a resolution versus dealing with blocked/ignored/unreturned calls for another few weeks. While there, I received the same run-around that I had become accustomed to. The finance manager, Christian, fabricated a story alleging that the accessory wasn't part of the original deal and how he wouldn't have agreed to this given the amount of money they lost on the transaction. Out of curiosity, I asked to review the P&L for my car to see how bad the damage was. Turns out, they made a profit instead of the significant loss that was argued and also the salesman, Alex, agreed that it was discussed as part of the deal while in the same discussion. Christian may have trouble understanding the difference between a profit and loss or just a bad memory, but this seems to highlight the total lack of awareness and/or honesty from Christian, Alex and the rest of the Don Beyer team.

I'm truly astonished by the trajectory of this experience, unprofessionalism and level of pettiness that was displayed by these folks. I will not be returning and recommend others look elsewhere. 0 stars would be a more accurate representation...

On 2 Jun 2022 I brought my Volvo C30T5 R to the dealership for only one reason. Back story: I needed to get the engine number of my vehicle because last year the original engine broke down and was replaced by what I thought was a professional auto shop which is located in NOVA. In after April 2021, the engine was replaced at a cost of over $7,000. Since then the shop staff have refused to provide documentation showing the mileage and serial number of the engine.

Why is that important to me? It is Simple: future engine service, accurate millage of engine, and make sure the engine is worth what I paid for.

They have been giving me the run around with different none sense explanation. So tired of dealing with them, I called Volvo USA customer service who recommended me to take my car to a Volvo dealership.

So back at Beyer Volvo. I spoke and explained the situation to Service Advisor Mr. Elijah. They were going to perform a "system check". Which I agree specifically telling him that as long I can get what I need it if that was the process to go ahead. I left the vehicle with them confident that finally would be able to get some closure, giving me some peace of mind.

A couple of hours later went back to pick up the vehicle. They gave me a print out showing that everything was good with the engine. Which is great info. But it didn't have any of the information I asked. I spoke with another Service Advisor who went out to speak with the mechanic that worked on my vehicle. So between both of them were able to get some of the numbers from the lable located on the very difficult to see spot on the engine. An incomplete number was handwritten on the receipt and I was charge $191.71.

I honestly try to see the good on people. But I don't get it, hard for me to understand why I was charged almost $200.00 if the "system check" was not capable of providing the information I specifically requested. Im not a Volvo Mechanic Subject Matter Expert. Like me we HAVE to trust the people we are paying for do what WE the customer need.

I asked the Service Advisor if with the engine serial number it could be track back to a vin number. He said that was not possible. This is something very hard for me to believe.

I should A. Get my money back or B. Get Volvo to actually help me to get the engine number information and if possible what vehicle vin number...