I am a first time customer who was treated with neither dignity nor respect. Sadly I will need their types of products and services for the rest of my life, having just had a bilateral mastectomy. I was given estimated product delivery dates and on those dates I was never called on the status. So, I placed the call and my first order had come in and was the wrong color and incomplete quantity. I was told over the phone that what arrived was all she had, in a take it or leave it tone. These are things that I needed immediately. When I came in to drop off another Rx, the staff actually yelled when I came in “What’s she doing here?!” Apparently, I needed an appointment. All this and more made me feel very unwelcome and burdensome. Seems like you need an appointment for every step. They say they will follow up and they don’t. I called to check on a product delivery today was told it arrived, but I had to make an appointment just to pick it up. I can (and will) do better...
Read moreThis was a disappointment from the start. I wanted a wonderful experience for my mother who has Parkinson’s and a partial mastectomy and a total mastectomy last year. I had made calls to insure I could get her a bra prior to my sons wedding and was assured I could. Well here I am and NO bra. We came in at our appointment time, to greeted with “put on your mask”! Not a hello, welcome after traveling one hour and having to have my mother walk up steps. Not handicap friendly from what I could see. Neither woman were very friendly and actually the “fitter” was getting annoyed. I could see why as my mom did ask a lot of questions and was asking her to repeat herself… she didn’t understand her options. The fitter said we were done! I am disappointed because I wanted this to be a special, kind and compassionate experience for my mom. If you are looking for that experience or product in stock I would not recommend g...
Read moreThis is a place to go after you are diagnosed with Breast Cancer or any other treatment where you will need a wig or a prothesis. Most of the things you plan on purchasing, will need to be special ordered and can take quite a long time to come in. Make sure that you bring your script from your doctor stating what you need, because this will need to be sent off to your insurance company. The lady that runs this shop is very sweet and extremely helpful. She has a special quality that let's you feel comfortable during this extremely daunting experience. Make sure to call ahead to set up an...
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