Verizon — Local services in Farmington

I would avoid this location if possible. It took a little over 2 hours to get 4 lines switched from ATT to Verizon. Along the way, they had to 'trick' my line into thinking it is a different device using an alternate IMEI from another phone. This is definitely not necessary as my phone is unlocked and works on Verizon's network.

When the Verizon rep submitted the port request, he used the wrong pin number so our old phones were still active on ATT's network. It wasn't until we contacted Verizon support via the phone the next day that they resubmitted the port request and corrected the issue. They should never have let us leave the store until they verified everything was working on the new phones.

Verizon charges $40 per line for each activation fee which is nuts. This fee was supposed to be waived by adding a 5th accessory device, but after going to another verizon store I was told that promotion does not exist. So not only did I have 4 lines x $40 for activation fees, I now had another $40 activation fee on this accessory device that I didn't even need. Also on my bill I see 2 charges for "SETUP ASSISTANT". These charges total $60, with no indication as to what they are for.

You are not allowed to enroll auto pay for the first month of your billing cycle, so your first bill with Verizon will be higher than other months with auto pay enabled. What they also don't tell you is you have to use a debit card instead of a credit card for auto pay or you will not get the discount.

I think all in all I'll be happy to be on Verizon's network, but if I could go back I'd just do this all online or just go with another carrier. It would have taken a quarter of the time to get it set up and we would have...

I know a lot of people say this, but I truly am not one to complain or leave a bad review, but something needs to be done about this in my opinion. Unfortunately I do not remember the representative’s name. I went in there a month or two ago, to get help with my Apple Watch. I walked in & the girl working said to me “did you just have a quick question or”? I said “ no ma’am I am having trouble connection my watch to my phone, and I need some help.” All she does is tell me that they aren’t very experienced with that kind of stuff & she writes down the number for tech support. SIS I could have looked that up online and done that myself. I went there because I wanted a live person to help me. It was extremely rude, and I felt sooo rushed and unwanted. Mind you, all she was currently doing, was taping up a box for another customer at the time. There was 4 customers in there total, including me. And there was another rep working as well. The point being is that she didn’t even try to help me. She just sent me on my way. On my way out, a couple walks in and AGAIN her greeting to them is “hey, do you just have a quick question, or”? Like girl is that the only way you know how to greet your customers/guests? That’s so rude. I have never been greeted like that before in any establishment. The woman said to her “no, we are here to pick up our phones.” You can’t just assume that everyone that comes in just wants to ask a question. Some people are coming in to buy something, get help with something, etc. and you acting like they are an inconvenience completely...

In regards to the comment by David Slinkard,

1.) If it took a little over two hours then he more than likely purchased 4 new devices, and probably wanted all of his data brought over X4 phones. Sounds like his represenative took their time to cater to him as he should be thankful.

2.) How does he know the representative entered it incorrectly versus him providing the incorrect pin himself? It can take up to 24 hours for a port to go through so no one can “make sure” a port goes through before someone leaves the store.

3.) He’s actually correct here, 5th line waived activation fee promotion doesn’t exist. Farmington and surrounding Verizon stores offer this EXCLUSIVELY in your area so it is not available to everyone joining Verizon. Also Setup Assistant sounds like a charge for bringing over data content. Looks like his represenative actually cut him a break and only charged 2 Setups as he said himself he brought over 4 lines.

4.) I understand the first month auto pay frustration but remember you are joining the nations #1 wireless carrier. That’s a very small inconvenience as it is simply only for the first month.

I had a great experience at Farmington as well as my family and friends and recommend this location to everyone. If for any reason at all you are dissatisfied with your service provided, bring it to the stores attention and I assure you your concerns will be addressed promptly and...