BoxLunch — Local services in Fayetteville

Unfortunately it was my first and last time in the store, because I was kicked out for not having the right kind of mask. There is a company policy in place that says people who are wearing gaiter masks can't be in the store because the company says they aren't effective. Which I have two that have a triple layer of cotton and is CDC approved. So I'm confused how they think it's not approved, but that's another topic. So when I'm told by the employee that I can't be in the store with my mask, I ask to talk to someone about it because I want to know why. The person I talk to says they apologize and informed me of the company's policy and I wasn't angry at them, but I was frustrated so I left. However I can't abide by this, I work with the public whenever I'm on the job and this mask, and the other one I have, has gotten me through the pandemic just fine. But for this place and their policy it's not good enough. So I'll just kindly take my...

I love Box lunch. I usually shop online. I visited the store on December 04, 2019 to adjust a price change on items I had purchased the day before. I didn't catch his name, but a short chubby caucasian male with two different hair colors had initially tried to give me a hard time. Stating "if he changed the prices on the item for me he'd have to do it for every customer". Um, no. He obviously wasnt savvy with their policies. Box lunch prices to their online website. Thank goodness another young man by the name of Jay(his name was worth remembering) actually cut that other staff member off from continuing to give me a hard time, and assured me he could help. He did so very promptly and without hassle. I appreciated it as I was with three very small children, and when I come to resolve an issue, I'm not looking for anything other than positive adjustments. Thank you Jay...

Just wanted to say I love the store it's the store manager that ruins the experience for me everytime. I have spent money numerous times from online shopping , store pick up and even in store. The store manager Henri is highly unprofessional. He is a grown man whom thinks it's okay to talk about young adults like myself (20) to fellow people. Me being a shift lead and manager at two locations at Cross Creek mall , I know that this type of behavior is highly unprofessional. This isn't his first time having my name in his mouth either. But enough is enough. If I had the option to leave character traits of him these would be the following: rude , judgemental, disrespectful. I chose to shop in the store when he is not there due to him making me and my peers feel very uncomfortable when he is present. I will take my concerns to high...