Ed's Auto Services & Salvage — Local services in Fayetteville

I had my car towed here after it stopped working while driving. As they are only open 8-5, and I work 8-5, it took me about a week to make it in there. I signed all of the work release forms and everything. Then, a few days later, I got a call from Joanna, I assume the receptionist. She said she contacted geico (my insurance company that covered the cost of the tow), she looked through old records, she looked everywhere and absolutely could not find any record of my car ever being there. I obviously panicked, and started contacting ed’s Tires to see if maybe it was towed to one of those locations. And then about 3 days later I got a voicemail FROM JOANNA basically asking me when the hell I was gonna come into the store and sign the work release forms for my car. So my car was there all along and I was run around the whole f* city trying to find out where my car was. And then it was $350 just to replace an alternator. F* rip off & poor...

Poor service, rude and apathetic workers, and no respect for customers' vehicles and their personal lives whatsoever. I wish I could give no stars for this review. My fiancé and I went to retrieve items from our car, which had been towed after an accident, and we found that our GPS had been stolen. When we confronted the service crew about it, they "claimed" that they never saw a GPS in the car to begin with, even though it was stuck to the windshield as one of the guys towed it from the scene of the accident. On top of that, they were quick to express their ignorance of how insurance claims worked, and they could barely answer any of the questions we asked them about anything (because they "just didn't know"). Overall, I was horrified by these disrespectful, thieving, nasty people, and I will make sure to warn my friends and family about Ed's Auto Services. It is a horrible...

Horrible experience. I am an elementary teacher in the fayetteville area. I had my car towed by Ed's and the driver was told DO NOT DRIVE the vehicle. When he got to the shop, the mechanic said he watched him drive it off the rollback and drive it across the parking lot. When he did this because of the rear brake system being down, he over extended the caliper and added that job to my bill. An extra $233. I called and was very kind and asked them to please cover that since it is the fault of the tow driver and was yelled at and told to have a nice day. I will be talking to a lawyer because it is not okay for someone to mess up and not cover the cost for their mess up. I would have given this place 0 stars but that wasn't an option. If you need a tow, go...