Eden's Flower Truck / Eden's Botanicals — Local services in Fayetteville

We scheduled and paid for a class for a bachelorette party in advance. Eden was rather difficult to get responses from in the beginning which should have been our first clue. After driving two hours to get there at our predetermined, planned and paid for time, the shop was closed. Nothing was set up. I called Eden who “was out on a delivery” and could be back in an hour or so. She offered to buy us a partial lunch at a specific spot but we had reservations elsewhere. Being that it was a morning, we weren’t sure what to do so we waited. When Eden arrived, she then started setting things up. About an hour 20 after our scheduled 2 hour class start time, we began. Her mother came with her and was very nice but Eden seemed nonchalant and didn’t much seem impacted that we had to wait. She wasn’t very apologetic and it felt like we were a nuisance, sorta like the entire process of scheduling so I assume that was on us. The class was okay. She gave us discounted fairy gardens since that hadn’t yet been paid for. Ultimately, the shop is super cute and the decor is intentional but not the customer service. No personal care. Disappointed and really should have...

This is what we were expecting as advertised (pictured below). Instead we got a very disinterested instructor, minimal flower choices, a vase that was picked for us, a daycare center, non hosting, get your own drinks, no snacks, get your flowers, put in a vase and get out. We were there for twenty minutes with my daughter asking questions instead of you teaching us anything. You never said a word to me during the entire time.

This is what your advertisement said: About this event @ 1 hour For only $45 enjoy your very own boozy cocktail + a floral arranging workship! All supplies will be provided, each attendee gets to choose their own vase and all the flowers you want to stock it with! An easy follow along guide to making the perfect foral arrangment from the expertise of Eden's Flower Truck staff. This is an afternoon of fun you do not want to miss! Grab a friend and come enjoy a night out with us! All events have complimentary cocktail/mocktail bar and...

Absolutely the BEST!! Eden's arrangements are stunning, her customer service is top notch and she is constantly bringing NEW to NWA!! She always puts her customers needs first and delivers excellence EVERY TIME!!!! I was first introduced to Eden when she did a birthday party in which she taught a room full of little girls how to make flower crowns and then they went to her STUNNING flower truck and made their own bouquets, seriously the CUTEST party ever!! I decorate my home and office with her super AFFORDABLE and GORGEOUS plants. I now go to Edens for all of my flower, plant, and cute gift needs, and she always has what I need and more!!

Thank you Eden for being a bright...