I have been here 6-12 times. One of the best Japanese restaurants in local area. Usually quiet, nice open floor plan, nice patio view. Sushi fish quality has been good.
I recently had a sour experience where I ordered shrimp dumplings and they didn’t contain enough shrimp to be sold as “shrimp” dumplings. Most dumplings have some filler such as cabbage this is to be expected. I opened several and found each dumpling - easily two mouthfuls - only contained one popcorn shrimp per dumpling. That’s half a popcorn shrimp per mouthful. This is like 5 bacon bits in a bowl of soup and calling it bacon soup. No. Just because I salt my soup it doesn’t become salt soup. Sprinkling shrimp into a food doesn’t make it a shrimp dish. Shrimp is a protein, calling it shrimp infers protein. This is just filler and lies. Taste was fine, texture was good, mislabeling the product and defending the lie is not fine.
I spoke with the manager and offered feedback regarding a misleading product and menu, leaving the customer feeling swindled in a dishonest purchase. The manager defended the product (they don’t make them in house), defended the restaurant and the wording in the menu. He offered to take the dish and not charge me, but that would waste food and essentially bribe me to NOT warn others. Two wrongs do not make a right. I want no part of your bribe. Meet Google and customer accountability, then.
Since Shogun does not want to warn customers by putting a more accurate label or description in the menu, then I will hold the owner and misleading menu accountable here. See photo.
If you want shrimp-flavored cabbage with a fried wrapper and a side of sauce, then come buy “shrimp” dumplings here. They taste fine as a junk food appetizer. But they are not a shrimp dish; they are a seafood-flavored cabbage dish.
Generally across many visits, I find the staff usually comes across as depressed or disliking their job. A few exceptions but I take note when most employees are fab or most employees are drab. Can’t put my finger on it. Nice place, I feel like employees should enjoy working here more. Makes me wonder.
Rating: food is 4 star sushi for travelers, 5 stars for local Minus 1 star for false product Minus 1 star for defending false product, with no interest in “not misleading future customers” Minus 1 star for essentially giving me no choice but to hold you accountable instead of just enjoying a fair meal, now I am spending my lunch hour doing this review. I would rather do a positive review.
Will I return? Yes exclusively for sake and sushi. I’ll skip the...
Read moreThis was my first ever (and the last) visit. It was conveniently open late on Sunday, and we were hungry. There was a long line at the door, but all these people were waiting for tables at the grill, so learning that we were not particular where to sit hosts seated us instantly. Except, it was a dirty corner, very small greasy table - one side chair, one side bench. There were sticky stains and pieces of rice on the bench (see picture). We should've left right then. But I was trying to be understanding, let's wait and see, maybe the food will be good, and I am hungry.
For drinks I asked for a hot green tea. What was brought was a mug with tea and a slice of lemon, but the water tasted like coffee. We should've left right then, but I just wanted to see how worse it can get.
I ordered sashimi combo, and my partner ordered filet mignon.
For starters, they brought us two salads and two miso soups, except the menu said his soup should be an onion soup. Salad and soup both were terrible (see picture), soup was just a salty water with pieces of mushroom floating in it, salad was cheap iceberg with too much dressing. We should've left right then, but we were already committed.
I had a view of bussing station, and seemed that the servers and bussers made an extra effort to bang the dishes in it as loud as possible. At least our waiter was a nice soft-spoken person, not the angry wild-haired wiry guy we saw serving other people.
I liked my main course, it was really just raw fish and rice, the fish was all fresh tasting, I am still alive an hour later, I wish it was presented nicer, I would like more ginger on the side and a dipping plate, but it was not bad, and that's why I give them two stars, not one. My beau's meal didn't look like filet mignon, more like a meal from Chinese buffet, and as salty, too.
The bill was a few bucks short of a hundred bucks.
Our server was nice, I hope he finds a better place to work at, he deserves better.
I had to take one more star away, because a few minutes later in the evening I had the worst diarrhea. I should've known better than in a dirty restaurant the kitchen couldn't be...
Read moreMyself and a friend who I hadn't seen in months came to ShoGun to have dinner on Friday night. 12/28/2019. We were sitting against the fish tank in the dining area. We had a great dinner, as usual, and I decided to order a second glass of wine. In the meantime, while waiting for my wine, I noticed the host kept sitting people at a table next to us and then someone would come and get those people and move them. This happened maybe 3 different times in the course of 5 minutes. Then someone came and put a reserved sign on that table. My server brought me my glass of wine and I asked him specifically if the table we were at was part of the reservation and asked if we needed to hurry and get out of there. We had been there an hour at this point. My server, which was extremely nice, said NO - you guys stay here and enjoy. OK, thanks! So a few minutes pass and then a man came over, his name was James, looked to maybe be a manager, and basically yelled to another man by the bar (quite a ways from our table) that he needed our table, he touched our table while we were sitting at it and the other table marked reserved and yelled to the other guy - THIS TABLE. We were so embarrassed and offended. He was basically telling us to leave. It was so loud, and then the customers waiting for the reservation were glaring at us because he made it seem like we wouldn't leave. We are paying customers that literally asked our server if we needed to leave. My husband is the GM at a restaurant and I am aware if we are using a table that people may be waiting for but we weren't there hours or anything. I tried to wave down James and he acted like he didn't see me. I asked for another manager and that guy just said he was sorry for our experience. I didn't expect anything but maybe for him to acknowledge what happened to us. I loved ShoGun but my friend and I both said we...
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