FAYETTEVILLE FURNITURE GALLERY — Local services in Fayetteville

The bottom line: we've been here more than once and the sales team is NEVER pushy, and has never once tried to convince me of what I wanted. They did their best to listen to what I was saying I wanted and helping me tweak that and narrow it down. And they are really up front about pricing. I will come here every time we need new furniture from now on because I feel respected.

Longer story: I happened upon this store a year or two ago because we needed twin box springs and frames, but no mattresses. This was my third stop in town and the only one willing to sell just those things without a mattress, and for sure the only store that didn't aggressively try to convince me that we should just also get new mattresses, which we didn't need. Fast forward to now, we are finding ourselves in a weird predicament where our living room doesn't really fit our family needs, but we aren't at all sure what we want. I remembered this store, we stopped in and spent close to an hour with Roger just sitting on furniture and seeing how it felt and how it functioned and what would work in our life and living room. And the whole time, Roger our sale guy, was around to help us think about different considerations we should make, or he was giving us space to discuss with each other. He made some awesome recommendations that we would never have known were possible. We ended up leaving without buying anything because by the time we were done, we realized we had walked in with a really narrow scope of what we wanted, and by the time we left we knew of so many other options and we needed time to digest. Roger was sincerely understanding of that and didn't try for a second to convince us to stay and purchase. I think it was a lot more like dealing with a family member trying to help you out then dealing with a salesperson. When we have decided what we want, this is where we will be going to get it....

First off, we like the electric reclining sofa we bought from them in Dec 2019. From what I remember, the buying experience, delivery, and setup were great. The reason for the one-star review are the issues we are now having with getting someone at the store to send someone to look into an issue we are having with one of the footrests not working. I called and left a message at the store this past Monday morning with what was going on and with my contact information. I hadn't received a call back by Tuesday morning, so I found a different number to text for support and sent the information about the issue then. Still nothing on Tuesday evening, so I called the store and spoke to an associate who was nice and said I should hear from someone to schedule a time to come out by Friday evening. My girlfriend, in the meantime, received a call Wednesday evening when I wasn't available saying the sofa isn't covered under warranty anymore but they will contact us with options on what could be done once they talk to someone. As of now, we haven't heard anything more, and I am beyond frustrated! It should not take this much effort or time to start the process of getting someone out to look at our sofa, and according to the little documentation we have, there is a 5 year limited warranty on reclining mechanisms. Because of this issue, I will not buy anything else from them and suggest that you think twice before you do.

Edit: Someone finally came out about a week after my review, and the issue was fixed. It ended up being covered...

AMAZING, wonderful, hospitable, friendly, caring, understanding, excellent communication, active listeners- all things and more that can be used to describe Martin & Mayra. From the moment we walked in, we felt the difference between this store VS the other big box stores in the area. It was comfortable, welcoming, was clean, and the customer service started immediately and didn’t stop. Coming to a store with 4 kids can always be a challenge but Martin assured us they were fine, even welcomed their piano playing. We loved that we were able to look around as we pleased but if we had a question Martin was right there whenever we called him over. We had previously went to another store and felt so pressured, the salesperson gave us no space to shop. Martin knew exactly when to enter and exit the conversations. The knowledge of product Mayra and Martin held was unmatched. Do yourself a favor, don’t shop anywhere else. We loved everything we picked out and the delivery guys were incredible, punctual, very neat, quick and efficient. I couldn’t imagine doing business elsewhere. We are truly so pleased with how this went. Multiple store visits and they welcomed us warmly each time, worked out delivery around our vacation and really gave us peace of mind with our decision. Thank you again Martin & Mayra we truly couldn’t have asked for a better experience. Looking forward to...