Fred Meyer Jewelers — Local services in Federal Way

The only reason why they have a redeemable two stars is because they finally replaced the casing to my watch.

Most of the people working there are not nice at all- they lack true customer service & can be completely condescending at times.

I brought in my watch to have the battery replaced & after prying open the back, they told me they didn’t even have the battery. Fine. But I turn the watch over & it was damaged to say the least. You could clearly see where the gal hammered between the casing & the back, chipping & ruining the perfect watch, in addition to scratching the back. The manager, Cindy, said they would ship it out to one of their partner companies to smooth it out. Fine. She was kind at first. After waiting about two weeks, I returned to pick up the watch. It was still damaged. She basically tried telling me it was fixed; as laughable as it was, I was irritated because why would any customer accept a damaged piece of jewelry when they brought it in in perfect condition. Her kindness turned into a short & rude demeanor. Why am I being treated with POOR customer service when your employee ruined & damaged my nice, perfectly well taken care of watch? I am not going to accept a damaged watch. She told me they could replace the casing of the watch- fine. Waited a few more days & picked up the watch which was finally in good condition.

I wouldn’t trust this Fred Meyer Jewelers with any of your valued pieces. If you’re desperately looking for a jewelers & don’t care how you are treated, then you’ll be fine here. Otherwise...

Was very unhappy about my experience. I forget the first lady that helped me and my girl. She was very well. The second lady I dropped a ring off to besides it said a three-day return. Almost 14 days later. I've called multiple times. Everything was getting on the plane to leave the state so it's very upset that I didn't get it before and I understand being busy but it's something that I'd figure they would tell you beforehand. I came back four days later after leaving. No call. No text, no voicemail. Nothing. I actually just came in instead of calling this time because it's almost been 17 days since I dropped off the ring. Then she said oh we tried to call you multiple times. No, you didn't. And also what kind of professionalism doesn't leave a voicemail nowadays. Just so I know you try to reach out to me. Then to quote me $480 more for resetting the prongs. At that point I don't know too much about jewelry I left. I went to talk to my grandmother who's been a jeweler since she was a kid. She took it to her other friend to have it redone. They looked at the prong said they are fine. Now trying to be calm about this situation I just left and how quick she was to pull. Oh if you can't pull the $480 we have payment plans. When I can definitely pay the 480 right out. I felt a slap in the face. I will never do business here again. I was told Fred Meyers was a great place to get jewelry and have a good warranty. It lost all respect...

I dont know who got conned into writing the good reviews....

I have spent a lot of money here over the years, and it has been especially bad the last few. Nothing can ever be simple.

I was in tonight to return something and repurchase it. Pretty simple right? (Why am I here.... because they tried to get a 17 year old high school kid a credit card in Renton, to which they pushed my niece to call my wife for her information... and then my mother in law who doesn't speak english....)

Tonight though... to return is to give me my cash and take back my item. Repurchase is to buy the same item again...

There is a manager or assistant manager at this store (short dyed red hair) that was there in the beginning, handed me off to the new hire, and then proceeded to avoid helping. Then 25 minutes later got another manager incolved.... 44 minutes of my life they owe me.

I understand that this is customer service, but my experiences with the red headed manager/assistant manager have kept me out of there jewelry department. Unfortunately tonight I had no other choice. As I should have known... ...