Starbucks — Restaurant in Federal Way

I’m high functioning on the autism spectrum so I’ve found in life that it is only a matter of time before someone decides to victimize me for being “different”.

I was abused for a year at this location by a staff member. I finally called it in to corporate. The Store Manager at the time covered it up and that staff member Kathrine was promoted to the corporate offices. She also started abusing my brother and would announce that she was making his drinks wrong on purpose when I started going to another store as well as asking around to try and find me (her victim).

When Kat was gone I came back due to difficulties where I was being targeted at the other store simply to be abused by a new member of staff who was angry at my venting about the robbery, stalking, assault, ID Theft, and abuse being done to me by his sister-in-law and her friends that I couldn’t get the local PD to hold them accountable for even with pictures. I didn’t know he was related to my abuser at the time I was simply vocalizing my frustrations, I only figured out his relationship to my abusers due to his abusive behavior after the fact. After being talked to by management this staff member started intentionally making drinks wrong for my friends and I and trying to call our orders out quietly enough that we wouldn’t hear which I called him out on very loudly in the middle of the store. Management corrected this behavior when I went directly to them about it after a few weeks of this.

I had troubles with Fitness19 next door where I was stalked, harassed, had my car keyed by staff, had my safety threatened at my house, had the police sent to my house to yell and scream at me (on camera) about false claims made by gym staff.

Staff and Ed the owner of Fitness19 thought it was funny to cause me problems in the local area and lie to their customers about me so that their customers would target or avoid me. This was causing problems for the nearby businesses as I wrongfully expected them to provide a safe environment for their customers in their lobby.

I should have known better as I had witnessed staff allow a situation between two homeless ladies escalate to near violence so they could press charges which risked other customer’s safety.

After an event where Fitness19 advertisers came into Starbucks specifically to get a reaction out of me (they saw me walk in, they stared at me on the way in, and stared at me on the way out, they did not purchase anything). An acting shift manager decided to lie to the police to have me served a no trespassing order making claims that I said things I had no reason to even think let alone say. Had she been telling the truth there would have been evidence on camera and I would have been arrested then and there rather than the police being forced to tell me to not come back two days later when even they didn’t believe the shift manager's claims.

My experiences with corporate and management have shown me that management at any level up to and including Regional care only about showing profit and hiding problems from their bosses so I don’t expect there would be any point in trying to get a corrupt management to fix any of my previous issues.

In summery based on my experiences:

You will be abused or mistreated eventually. They do not care about your safety. It is “not their responsibility” as I have been told by Starbucks staff. It is easier to target the victim than deal with problems coming from other businesses. Management at any level up to and including Regional care only about showing profit and hiding problems from their bosses. Customers don’t matter, only profits, and there are plenty of replacement customers when you are done being mistreated.

You do not matter to this...

First and foremost being a barista is really hard. I know I couldn't do it so I appreciate the folks that can.

There are several fantastic baristas that are here. They get my order right and are just genuinely cool. Those folks always get a big tip and a huge thank you.

Today I got a bad one. The last time I came in I SPECIFICALLY ordered a drink with no whipped cream. I'm lactose intolerant so yeah. Of course this barista got it wrong and got offended. They were also offended when I ordered something very specific. I was ordering for someone with A-Fib that can't have caffeine and they seemed offended. Today I went through the drive through and immediately was saddened when it was them. They were yet again offended when I ordered my drink without caffeine. Whoever made it got it wrong and they were upset when I said it didn't seem right.

There is another Starbucks right by so I won't be going to this one again. If you get offended when I ask for something special, you're probably in the...

The other day I've gone into Safeway and tried to purchase the new strawberry funnel cake frappuccino drink. I ask the cashier at that Starbucks does that drink have coffee in it, because my stomach don't hold well with coffee. She said all our frappuccino has coffee in it. Knowing the fact that I mentioned I wanted to try the drink but can't drink coffee she didn't even offer to say. "Well I can still make it for you just with no coffee. Instead she said nothing. Today I decided to try again but at the actual Starbucks building and ask in the drivethru.. Melissa very kind said she can make the drink without coffee if I like to try it..she also apologized for the other cashier girl . And Melissa was very kind and friendly gave me a free drink.

Thank you Melissa I won't forget...