Windsor Teak Furniture — Local services in Fenwick Island

We ordered a teak table and discovered a defect after assembly that was caused by the Indonesian manufacturer (the legs were wobbly.) I contacted Ken at Windsor and shared a video of the problem. After reviewing the video, Ken made NO attempt to blame me (did you assemble things correctly?) or otherwise deflect things. Rather, he said, "There's definitely a problem with that table and we've got another one in the warehouse that we've checked out and it's fine." He arranged for shipping at no charge and had the old table picked up when the new table was delivered. He even included some Gorilla Glue to make double sure that the results were solid! It's so pleasing to work with a firm that stands behind their products 100%. Everyone should have no qualms about working...

Over the phone I ordered a teak swing set. It arrived after a week or so. Upon assembly I found one part didn't align with the mating parts. Ken sent a replacement up quickly, all good. Assembly was easy and the swing set is nicely built and I expect it will last for many years. I'm...

A really pleasant transaction. Very friendly employees, reasonable price for the quality, prompt and very courteous delivery. The quality of product is obviously high, true heartwood teak, millworker is very good, wood is smooth with no filler. We...