Air Mobility Command — Local services in Ferndale

Avoid if possible. Board time was 8pm. At 8pm, board time delayed to 11pm. At 11pm, told return to lobby. 12pm, flight cancelled. Shuttles provided to a hotel. 1:30am, go to bed. Shuttles to pick us up at 5am. Wake up, get dressed, notified at 4:45am shuttles now to pick us up 3pm. Back to bed. Shuttles take us to airport for 4pm show time. At 4:30,pm told plane still broken. Back for hotel. Pickup 1pm next day to in the words of staff “try this again tomorrow.” Currently still at hotel.

Avoid this flight if possible.

Two stars for not making us sleep in the airport.

Hotel staff totally used to this....

I have been at the airport for 11 hours because the showtimes on website don’t match showtimes on flight itinerary and we are 1.5 hours past takeoff time and still have not boarded. Absolutely ZERO communication as to why there is a delay or any customer rep to explain what’s going on. Everyone has been here hours on hours and have over 24 hours left to get their destination yet AMC doesn’t feel it’s worthy to explain why the check in and boarding processes have been abysmal! I wish I could...

AMC Baltimore has two sides, people who are rude and won't help on the phone, and people who are super helpful and willing to work with you. I am grateful for the folks that helped us out with getting our tickets and loading the plane, just wish that the three phone calls I had were not rude individuals who gave me an attitude and told me i was wrong and...