Metro by T-Mobile — Local services in Fife

We have been customers of Metro PCS for about 10 years. It was time for our upgrades and we decided to add a 5th line to our plan. We originally started at the Milton location where we typically go but unfortunately we meet a young man at that location that couldn't be bothered helping or even talking with us. We felt very frustrated by how we were treated at the Milton location and almost just ordered new phones through Amazon. My husband called the Fire store and got a very helpful and friendly Walter on the phone so we dropped down the hill to see him. Walter at the Fire location was Awesome! He greeted us and was happy to help with our upgrades. The store itself was put together. Lots of display phones out and on to try. Even though we knew what we wanted before going into store. Prices displayed were current deals and promos. We vented about our earlier experience at the sister store in Milton and he listened without making excuses or harming that employee or Metro PCS. We found that we needed to order the phones we wanted and place a deposit. Walter apologize for our morning and quickly got our phones ordered. We bought that day cases and screen protectors for all 4 phones. Took a week to get phones in. Returned and Walter was there to get our new phones switched over. Easy, fast and friendly. We enjoyed talking with Walter. He was professional and turned around a our thoughts about Metro PCS customer service. Walter at Fife location is...

Is it possible to give a negative score? Employees suck, they cheated me. Customer service was poor. Waited in line forever spent almost $200, and before I was even done with my transaction the employee starts helping the person behind me. At this point they are closed and he is now making me wait for dude behind me. I just wanted to get home .So I asked him if we were done. He didnt put the 30 screen protector on and so I had to myself. All was fine until an hour later the protector cracked with no pressure applied. Not being broken nothing. I asked if they can replace it, offer a discount on a new one or any help and they said those aren't cover under warranty so there's nothing we can do. Didn't even try to apologize for the poor customer service!!!! I let them know they'd be getting a bad review and a call to corp. They stated "go ahead, it won't make any difference" I wanted to punch him. The difference it would have made would have made me feel better. I will never shop here again. This happened 7/12. A new employee was left alone and he was horrid he needs to be fired along with the rude girl working 7/21 as they were completely unhelpful and nasty. The only reason I waited to bring the cover back was it happened before I left for vacation and they were closed before I could get in. Review negative 100. They suck....

Very unprofessional. Needed help with my cracked phone. Couldn't receive the code real fast because of the screen. I have two bills i pay every month with this company and your employee couldn't take 5 more mins to be helpful to me to fix the line where I receive all my business. Then get offered a loaner from his house for $80.. when I'm in your establishment trying to figure out if I'm eligible for an upgrade... which I'm pretty sure I am. This is the difference between being processional and unprofessional there is a line that should never get crossed. Just because a customer is laughing doesn't mean you let down your guard and become so comfortable that you forget you at work. You need a professional customer relation expert to retrain or simply get a new employee. I'd drive a 1000 miles before giving my money to dealer of Metro-by TMobile with employees that conduct themselves in the manner I witnessed and experienced yesterday night. Your representative of TMobile Metro was even laughing at a very angry customer whom couldn't get in touch with anyone before 8pm on the voicemail. Very very disgruntled!! I'd rather be disgruntled somewhere else!! There's a line between laughing and joking and still maintaining your objectiveness and professional behavior. No Bueño por favor!! #Twitter #Tmobile...