Aaron's Rent To Own — Local services in Flagstaff

Our drive into town is about an hour and 15 minutes. We arrive to the store on Saturday at 4:50 to pick up the couches we ordered. We then get informed that they are unable to assist us because they are closing at 5pm and that all the staff needed to clock out by 5. The employee Megan informed us that she called, but never informed us should we arrive 10 minutes till the store closes that they will not be able to assist us. The manager Jean was no help at all. He told us the same thing and our response to him was "if a customer is in the store before closing time, before doors where locked you should be ready to give you business, you would assist the customer." He was very rude and I told him I would like the corporate number to explain the situation and inform the lack of service and his response, "go ahead I don't care". The manager just simply gave the negative attitude of that's that and we can't help you and walked backed into the office. After we left I walked back in to make sure I get there names. I asked Megan for the copy of the call log on when she called us to support her statement and her response was, "no I don't need to show you that." These employees need to be accountable for their negative attitudes to customers. With that experience they do not need to be in that work field of customer relations. Reviewing the comments of this location... all are bad experiences. The company needs to take action to correct this type of customer service and we will take action on our end. It is totally uncalled for on the type of excuses giving by the employees and seemed to try and put the blame back onto us by saying we called you. There is no point of giving them training with what we...

first of all i have 12 homes so i buy alot of appliances and from time to time they break so i need rentals with that said i went online saw they had a ge stackable for 168 a month so i called and place that order when it arrived the delivery driver ran into the side of my home did 600 worth of damage and never told anyone thank goodness a guest saw it and brought it to my attewntion then when they unloaded it it was a different model i said i didnt order that model i ordered a complete one not seperate units and a rack thats not what i ordered driver said thats what they sent i said well thats not what i ordered off the webiseite he said they were out of the3w model i said that one you brought is used he said he didnt know it was supposed to be brand new not picked up from another renter and brought over broke then i payed the 168 fist month month later i get a remionder call so i thought i owed 168 so i gave them my card they ran 258 didnt go so then i was mad so i hung up called my bank said i had 200 ballance on that card they said arons tryed to run 258 not 158 so i called them back said my payment i sighned up foir and paid first month was 168 as advertised they said no its 258 a month i said hell no but being im a buisness owner i just payed it explained it was wrong and that the washer is not working properly so please come remove it jan 2 for jan 1 is a holiday then i payed the 140 on dec 2 i thought i owed 28 but then when i called back next day with balance of 158 they charged 268 to my account now accourding to fdic law anyone taking money electronically from a bank falsly and without account holders permission is theft and i have reported...

I was hesitant to rent furniture in the first place... They promised a delivery time of 3p on Friday at the latest but will try and squeeze us in on Wednesday. On Friday I call to confirm they will be here at 3. I am told it will actually be closer to 4... then at 5:45 We finally call again, because they haven't showed up... they have not called. They start making excuses and trying to BS us. "We actually have you scheduled between 5 and 7... We only have one driver today and he's running around...."

Frustrating, to the extreme. The worse thing a business like this could do to a new and uncertain customer, is fail to give anything short of great service. They didn't even give decent or average service. They could have at least called us.

But to LIE and say we weren't scheduled when they told us we were scheduled, not once but twice...to cover for their short handed situation, instead of call us so we could plan around them is just...