Sounds Good Mobile — Local services in Flagstaff

I was very surprised by the horrible service I received at this new location. At their old location, when the owner was involved in all the transactions (or at least in earshot), customer service was actually a thing. I came in today, as the smart start on my car stopped working after the dealer installed new locks. I assumed they unplugged it, looked under my dash, saw the blinking lights and confirmed it was unplugged. Seemed like an easy fix on the manufacturers website, but it's not my specialty and I figured I'd support a local business that specializes in it instead of messing with it myself. Bad idea-- new location has horrible custom service (owner wasn't around) and employees who have nice curse words lined up for customers.

I was treated like dirt from the start. Once I walked in the guy upfront told me I needed to call the manufacturer to program it. I said it was already programmed and told him what troubleshooting I did, and what the manufacturer website said it was. He said they'd take a look at it but I had to l leave my car with them for a couple hours. Wasn't an option at the time, so I asked about booking an appointment later on so I could wait for it, or at least have a ride planned. The employee took extreme offense to this like I was demanding they looked at it right away. Telling me they have projects right now that were scheduled earlier, and continued treating me like a 5 year, explaining how a list works.

After he was done explaining to me how appointments get priority and other obvious things, he asked me if I wanted to schedule an appointment later "when we don't have cars in the bay that booked appointments earlier". That was exactly what I asked for in the first place when he took it the wrong way. I work in a similar industry, so I know how things work. I wasn't expecting them to drop everything and help me-- thus, I can honestly say I did not have a tone, attitude, or anything that would have gotten this type of response.

Due to the poor customer service, I said "no thank you" to the appointment question. The employee was visibly (still) angry, said okay and walked away. As I was walking out the door, the same employee had quite a nice curse word to call me. Since he had already closed the door to the back by the time I turned around, I asked another employee if I heard the first employee correctly. He said "no he was talking to someone in the back". Yeah, I don't believe that one.

I hope they go back to the old shop mindset of caring about customers. The guy up front could have just been having a bad day, but no reason to take it out on a customer who was...

UPDATE, PLEASE SEE JAMES TELL ME AGAIN HOW WE NEED TO STOP AND HAVE IT FIXED ALTHOUGH HE AVOIDS THE FACT THAT ITS BEEN BROKEN SINCE WE PICKED IT UP FROM HIM. NICE TO KNOW CRUISE AMERICA AND SOUNDS GOOD DON'T HAVE TO MAINTAIN THIER VEHICLES BECAUSE THE RENTER WILL HAVE NO CHOICE BUT TO ABSORB THAT TIME AND HEADACHE.........WHILE ON VACATION AND PAYING $1200.00 A WEEK. THANKS JAMES, YOU ROCK! By the way, now that we've wasted so much unplanned time, we will barely make it across the country to the event for which we rented this jalopy to get us to. What a nightmare!!! Read about James, the guy who arrogantly tells me to do his job! Me: Ive been leaving messages since we picked up this unit from you. It has poured water all over our luggage and ground since we were packing it to leave in our driveway. James: and I quote!, "Well, you're on a long trip, YOU HAVE TIME, just stop and have it fixed". No return call from all the messages, no apology, just, YOU HAVE TIME, STOP AND HAVE IT FIXED. So, now I'm driving a jalopy with no usable sink, shower or toilet. I would have taken the van I already own. Cruise America said the pickup site, ie, good old James, was responsible for any adjustment in price for a broken unit. Bottom line, already charged my card almost $2,500.00 for the entire two week trip, Im 3 days in with a unit I cannot do anything but drive. Paying for hotels every night for the rest of the trip. When I return home I'll take the time to write complete reviews at every consumer advocacy group/site I can find. I promused James i would find every single one possible. He didn't seem to mind at all because, of course, he already got paid! (Almost forgot, what we now lovingly refer to as, The Death Machine, needs an alignment so badly that we were pulled over by a TX cop to warn us of...

I took my Sprinter based motorhome to Sounds Good to install a double DIN stereo which I had purchased online. I made the appointment and took the vehicle in at the appointed time. The first thing they did was criticize my choice of stereo. I should have left right then. Many hours later, around closing time they called to say that the vehicle was done. I paid the hourly rate and left with the vehicle however I felt as if I was getting a bums rush the entire time I was there. I took the vehicle on the first long road trip and discovered that the microphone was completely useless as they had literally left it hanging from the bottom of the dash near the accelerator pedal! I couldn't make calls, or use Android Auto or Apple voice commands because the microphone couldn't hear me! Not only that, compensating volume won't work on the stereo because the microphone is vibrating against part of the chassis the entire time. When I returnrd from the road trip I went back to Sounds Good to point out the microphone and they offered, if I would purchase an upgrade they would relocate the microphone for no additional charge. I left this stew for months, but I am increasingly dissatisfied with this installation. I'm going to take care of the problems myself but I do not...