OneAZ Credit Union — Local services in Flagstaff

I went in to open a business account. All the bankers were busy, which was fine, so I had the teller make me an appointment. Few days later I rushed over after work and waited in the lobby for the appointment with my banker. Turns out the teller didn't schedule an appointment for a business account so the banker wasn't able to help me since he wasn't trained in business accounts - at first he told me that I should have scheduled an appointment for a business account - which confused me because I literally told the teller I need to open an account for a nonprofit. Ok, it was a waste of time but not the worst; we scheduled for a few days later. I drove to the bank for my new appointment and found out they were closed because of the recent snow storm. I assumed they were open since I received no text message, email or call from OneAZ saying they were closed. So I had to call and spend time on the phone to reschedule another appointment the following week. I asked if there was any possible way to squeeze me in with all that happened prior - nah they couldn't do it.

I decided to go to a different local bank on Friday who was able to get me in right away and I opened up an account with them instead of OneAZ. I'm running a nonprofit corporation with lots of moving pieces, in school getting my masters degree, raising a 6 month old, and working full time: I don't have time to deal with what feels like lack of organization.

I'll keep my personal checking account with them but I took it as a bad sign for my...

The very best bank in Flagstaff!! Every time I walk in I am met with smiles, a someone will be right with you, and wonderful service. These ladies Ashlyn, Fatima, and Julissa are professional, caring, patient and most of all very helpful 👍. Because of all the wonderful people here my husband and I will always do business here. Thank you all very much!

3/19/2022 update still the nicest bunch of people yet!! They are extremely busy but still mange smiles!!! Ashlyn is the best always takes time to answer all questions and ask about family. One AZ is always going to get our business

Update 07/26/24 Ashlyn is the #1 wonderful bankteller ever! Always professional, always smiling, & never fails to surprise "asking about family" Ashlyn is a gift to the town of Flagstaff & a gift for AZ One credit union on east side. Thank you Ashlyn for making my day more bright everytime I...

Tried to do a cash-out with Terrence Ferrante -- worst experience. He dropped the ball big time; he is either incapable of doing his job or simply doesn't want to do his job. Never once initated coommunication wth me, I always had to call the FLG or PHX office to get him to call me back. If he was too busy for a new client, he should have taken a pass -- continually bad-mouthed the Credit Union for overworking him and not hiring additional folks so he could do things like return calls. My application sat on his desk for over three weeks all while he is telling me everything is looking good. His lack of communication, professionalism, honesty and integrity are the qualities that stand out most. Ended with him making up lies and excuses as to why I couldn't do a cash out. Botton line, don't trust him. I got my cash-out effortlessly and quickly with...