Hobby Lobby — Local services in Flint Charter Township

Whoever Shannon is from 2 months ago, listen to her review. As a Christian, I expect employees in a Christian branded store to carry themselves with that meaning. I saw the complete opposite of that today. I would also like to disclaim that I completely understand how stressful the holiday season can be and the toll it takes on those servicing us. That being said, my mother and I stopped in today to check out the holiday clearance. We have been before and never had a negative experience. No one went above and beyond; BUT, no complaints here. I can now say that I will be driving the extra miles to Lansing should I need to return to a Hobby Lobby. There was a Christmas baking Santa missing a hand, scratched all over the front, and chips all throughout the body. My mother and I were discussing the ways we could fix it up and figured, due to us not knowing the policy, it was worth a shot to ask the cashier if that was possible. When we arrived in line our cashier, Michelle, was helping finish up a customer with no conversation occurring. My mother very softly called out to her “We have a question so you may want to call a manager”. The cashier showed no sign of this being problematic up until we got to the register and the woman placed the Santa to the side. It confused my mother and she asked if anyone had been paged. The lady proceeded to huff and with her hands thrown up “I called someone” when any human being can acknowledge that was an overreaction. As I stated, I don’t know her day or life or what goes on, we did not address it. Than as we’re standing there waiting my mother explains why we were in that headspace (the severe damage and it being the last one). The lady proceeds to roll her eyes at my mother and make a smart mouth comment. I cannot even recall it now because I was so BAFFLED. My mother did not escalate, asked me if I heard that, and when I said “yep” it ended there. As it was coming up to my turn and my mother was paying, I decided I was going to return an ornament to where I found it. My mother confirmed this was okay with the cashier and the woman behind us. I ran off and ran back, not more than a minute to see my mother walking out of line shaking her head and the cashier talking badly about my mother to the customer behind her. Mind you the Customer Service manager, Bundy, and the General Manager, I missed her name but she was middle aged with brown hair) both witnessing this occur and not stepping in. After standing in line watching the cashier actively talk about my mother to each customer, Bundy came and opened a register and helped us. As much as I appreciate them correcting the error, the lack of accountability among their staff and the smugness did not at all represent what a Christian stands for. Imagine the testimony they are bringing to others who may not be of faith we when they walk into a faith based store and see someone being so blatantly nasty and it not being addressed. Whoever those managers are, shame on YOU! No matter what that cashier did or said, you stood there and allowed it to happen. They should’ve addressed it right then or there and even if they had felt we were wrong, they should’ve for her mental health removed her as she was clearly emotionally unhinged before we got there. If us asking their policy on further discounting is enough to exasperate her, they should care about her enough to step in and give her a second instead of watching it unfold. Horrible horrible horrible management. It always starts from the top and the fact that cashier and us were put in that position due to their lack of attentiveness tells me exactly why that occurred. I don’t blame her, I blame the people making double that couldn’t step in and stop what was occurring. Corporate needs to come and do an evaluation/shadow. And if they do decide to do the right thing, we were in the store around 6...

Shopped at this store today with my sister and wanted to share my experience…. We went there specifically for 1 item. I thought that it was part of the “home decor” sale I saw online…for 50% off…..our cashier said I had missed the sale…and they have home decor on sale every other week..I contemplated putting it back and trying on Monday or Tuesday for a better deal. (It would have been $20 cheaper) I ultimately decided to get it because it was so perfect for what we needed it for (my dads surprise 70th bday party) and I wouldn’t be able to get back to the store before the party. I got outside and checked the website and it said home decor 50% off ending 9/6..today is 9/5…I thought to myself I didn’t think I missed the sale hmm 🤔 so I worried about going back in to ask the cashier again about the sale. (Is it worth it?) I decided to go back in. Not expecting a thing just curious so I understand for next time. I cannot tell you how nice and sweet she was about my question….. she was checking another customer out, she said did I get something wrong….i said I don’t think so but I’m not too sure but (very graciously) said I can totally wait I know you’re busy. And I could see the worry on her face. I then showed her the website and she actually said to me hold on let me figure this out…please wait… she was confused too…she did not get annoyed which is what alot of employees do these days especially in retail with the millions of questions and attitudes they get from customers … I was just so appreciative that she took her time and wanted to make sure what she said was accurate. And she was!!! The home decor sale each week specifies what is on sale. You have to read the fine print. So moral of this story…or this review is…communication. Don’t be so quick to think you as a customer are right. And this location is lucky to have her. I wish I got her name so I could share it. And know that her work is appreciated. Thank you. 😊 I learned something new today that many ppl may already know lol….but felt like I should share incase some don’t. But I definitely appreciate your kindness and patience. And you should be...

Today my daughter and I went to purchase some items. When my daughter went through check-out it was not a good experience. Her purchase came to a total of over $150 which wasn't a problem at all she paid for her purchase and was troubled because she knew that some of the items she'd purchased were 50% off but Diane refused to give her the percentage off. My daughter (whom might I add is a teacher with her Masters Degree) looked at me and said "that's fine". I was the second to last person behind my daughter (it was a customer infront of me). I asked Karen (co-manager) if the items my daughter purchased was on sale as the sign stated in the back of the store. Karen asked Diane and in return Diane (a sales associate) said: "Read the sign Karen, it's right there." I asked Karen if she'd walk to the back with me to see the signs that were up. Karen and I walked to the back and in deed most of the items my daughter purchased was 50%. Karen said that the signs should've been taken down and it was their mistake so she'd adjust my daughter's purchase. When we reached the front my daughter was returning the whole purchase because she said both Diane and another sales associate was laughing and making unkind remarks about me as I was walking away with Karen regarding her purchase. Diane seemed to be unfazed about returning the items. I used to work in retail and I know that returns especially the one my daughter was doing is frowned upon. Karen being the wonderful co-manager she is stepped in and saved that sale. Karen continued apologizing and accepting the responsibility for her associates mannerisms yet, it wasn't enough. My daughter is a woman of her word and stated that she will never shop at Hobby Lobby again! Before I left the store I thanked Karen for being kind and professionally doing her job. Karen rang my purchase and before leaving I told her that everyone needs to be careful how they treat strangers; they never know it could very well be an angel they're entertaining. I got my...