Buckle — Local services in Florence

Today went into the store and someone overwrote my customer account, that I've had for 6+ years, and I have lost all of points. The store manager blamed Microsoft and I called guest services who confirmed that someone with my same name, who works at a Buckle, asked for my account to be merged with theirs. Ignoring the fact that I had a different phone number and different email address that are both current and accurate for me. So this Buckle associate now gets all my purchase points and history and I get from Guest services/loss prevention: "Unfortunately, we make mistakes and once an account is merged there is nothing we can do. You have a new account to start fresh with. We will look into this and try to separate your points from the associates points and call you back." This is the worst customer service experience I've had in a retail store in a long time. I have always been treated well in the past, but this is enough to make me not want to return to shop...

Love the quality of the clothing and it always looks great on my husband. Mostly American Fighter, Affliction, and other Buckle Brand clothing. The salespeople here are a little aggressive in their tactics. One woman took a long time to put together random outfits for no reason for my husband to look at even after he said he was just looking for a shirt and didn't need any assistance. But hey, good for her for giving 110%. Staff is always hardcore helpful and it's clean...

Love love this place. The staff are so good at their job that I do not have to look for clothes, they know what I like and they bring it to me. They get to know their customers by name and keep track of the sizes that you and your children wear. Sam the manager is wonderful!!!!!!! My son even asks about her when we go to the mall. He always hopes she's working. They make you feel very important when...