Macy's Home Store — Local services in Florence

Beyond frustrating and unbelievable. Save yourself a headache, buy furniture elsewhere. I’ve experienced three failed deliveries for a 9p sectional. Still no firm timeline of when all pieces, that are supposedly in stock, will actually deliver. No call from management or anyone to express concern or assurance that I will ever receive the entire sectional. Ordered July of 2022. Almost impossible to get a human on the phone. Staffing at the actual store is no better. Take your business somewhere it is valued and you will actually receive the products you order, prevent yourself from experiencing the aggravation of...

Ordered and paid for $3k fire table patio set. Just got a call 2-3 hrs before scheduled delivery today canceling on me and was told delivery cannot be re-scheduled until almost 2 weeks out from now. Had i been told delivery would take 3-4 weeks at purchase i never would have bought this set. Or run a gas line and got ready for delivery and use of this seasonal item. Very disappointing. I canceled the order and will never shop Macys Home again. Macys Home has overpriced furniture and terrible service. And brick and mortar stores wonder why people are shopping online for virtually everything these days. ...

Was walking around looking at furniture with my girlfriend being completely respectful. There were countless workers essentially “patrolling around” doing virtually nothing. One of them came up to us as we were trying out furniture and said “You guys can’t hang out here” to which I replied that we were just looking at furniture and again being completely respectful. He replied “If you aren’t going to buy anything I need you to leave.” The store was pretty much empty so I’m not sure what the issue was. Definitely won’t be coming back to look at even potentially purchasing...