Victoria's Secret & PINK — Local services in Florence

Not impressed at all.

I had come in earlier in the day and bought over a 150.00 dollars worth of product. Came back in to purchase some more bc I could not find what I wanted in another store and asked the young lady if I could put my bag behind the counter. She says sure. She then comes back and tells me she cant do it bc the manager said. No worries. I understand.

However when I walk back to where the manager is in that very moment the manager is putting someone else's bag behind the counter. I looked at the sales lady and asked her didn't you just say that you could not do that.

I felt bad for her because she looked at the manger and shrugged her shoulders and genuinely looked perplexed. I was livid. Not bc she did not put my bag behind the counter but within two minutes the manager put myself and the employee with her inconsistency in a very awkward position.

Needless to say the product that I was going to purchase was put down and I left the store.

Then a couple days later I call to talk with a manager and when the supposed manager answers and I ask for her name she states she does not give it out... What the fresh Hell? NEVER AGAIN will I do business with Victoria's Secret or in this store.

If this was corporate I would be embarrassed that they have such inconsistent, non customer service focused people running...

Please stop giving the bad advice of sister size bras. Proper bra fitting is essential!

Most sales associates at VS aren't pleasant or helpful. I rarely shop VS because of their bigotry & exclusion. My daughters wanted to go so I went. I was pleasantly surprised that the associate at Florence VS was helpful. They stayed a little bit over closing time for my daughter. The store was great, clean, organized, however, corporate still excludes most women. The "you're x size but sister size y" really isn't good advice for bra shopping. Women need proper size for a proper fit. I don't blame the associate. VS pushes that garbage advice to sell more bras. Maybe corporate will change their tune when they finally catch up with the rest of the world. Hey at least they have a variety of model sizes now even though you can't try on any "extended sizes". They are only available through the website.

The store gets 5 stars. VS corp gets 2 stars for their garbage marketing toward young girls. (The sales associate that was rude to my husband & son in law also...

I finally decided to let the boyfriend buy a couple of bras from here. So we went in and I got measured. First off, I was measuring myself while an assistant demonstrates to me. Secondly, I was given a size that doesn't fit and left wondering why. And thirdly, I eventually just started looking for my actual bra size and the boyfriend was happy with a few things. They do have some really cute bra selections. But that price is just not justifiable to me. 3 bras was $178. Like I could of went to Walmart, Kohls,Meyers, and so on for far less. Anyways, overall I can't say I would do this again. I just can't spend that kind of money for bras that I hardly wore...