Hollymead — Local services in Flower Mound

While at HollyMead I experienced the below - Two nurses tried to forcefully flush my IV line after resistance felt. I made them stop. The doctor prescribed medicines were not given as prescribed and I kept getting behind in dosages and they were not promptly removed from vein once given in timely manner sometimes hours later mainly at night. Even after bringing up, lack of motivation to properly give when needed continued. Woke up one morning, ants all over one of my bags sitting on counter. They were everywhere, even in the bathroom. Found a spider behind my headboard. A nurse was about to inject something on my arm and I asked what are you doing. She said I am going to give you a TB test. I said no you are not. Then she said you will have to get a chest x-ray. She was about to do this WITHOUT MY CONSENT. Level of laziness of wanting to do proper housekeeping in room. I tried my best to at least straighten out by bed sheets and had family bring me sanitizer wipes to wipe down areas of room I was touching. I asked for compression socks because of swelling in my legs, and they only put them on me the 1st day and never seemed concerned in making sure I had them each day. I went to this rehab facility because I had an open wound and needed it changed daily, was on an IV antibiotic, and needed physical therapy to help get around on my own. However, I could not wait at times for someone to arrive because if I needed to get to the bathroom, it was go now. So did my best to do it unassisted. Also, when I finally said I needed a shower, there were no supplies available to cover the open wound area; all they had was plastic bags. REALLY? I had a friend go to a medical supply store and bring back a few things to cover the area so I could at lease rinse off. Because I had gallbladder removal surgery also, I needed healthy choices of food. Most of the time, French fries, hot dog buns, rolls, ground meat that looked like dog food, cold biscuits, gravy and even brought a peach cobbler that was nothing more than goop or a sweet roll that should have had apple filling, only a small corner had filling rest was the crust. I did get chicken and sometime managed to get carrots. Because I had to eat in my room, when what did come was cold. I was not supposed to eat fatty or red meat items. Some employees were doing their best with what they had to work with, but others needed additional training, and those who risked me the most with the lack of giving the antibiotics and not properly knowing how to follow protocol when it came time to flushing my iv line, needed deeper level of discipline. Last, during this 5 day period, this facility did not provide me with an environment to help me recover and regain my strength. They did not practice their “Committed to Excellence” philosophy that I found online after my doctor got me out of there last week. When I had my appointment with my surgeon last Monday, I immediately showed him pictures of what I had on the food and ants and explained my medicine situation and he immediately got me out of there and was able to go home with home health care. I hope that the parent company of HollyMeade, Cantex Continuing Care Network makes immediate corrective actions. I have mailed them a letter stating such as I believe we who live in this community deserves more than this. I have also sent a letter to Presbyterian Hospital Flower Mound, to make them aware of my experience with HollyMead and how it risked my healing. There was stress, little rest, and most importantly to me, lack of providing my antibiotics in a timely manner putting me at risk as I was taking this because I developed an infection in the hospital. Just because something on the surface looks really nice, be aware before placing your loved one or yourself there. I hope that something good comes out of my experience because it hurt me in my healing. At this time, they don’t even deserve a 1 star. Look for the small black dots, those are the...

This facility is grossly understaffed and the residents are not cared for the way they should be as a result. We should have known better after seeing how many negative reviews there are, but decided to give them a chance because it seemed like a nice facility. After 1-week we had my mother-in-law moved to a different care home because of the neglect, lack of safety & poor sanitation. You will notice the complaints being shared in almost all of the negative reviews here are very similar, and they are not small things. I regret to say, based on our experience, they are valid and serious concerns. You should definitely consider all options if you have other choices available.

Summary of experience from the family of a bed confined elder:

Residents wait an incredibly long time for help with just about everything. Many days my MIL waited hours for someone to help her get to the restroom. She had a lot of accidents because of this and then had to sit in soiled pants for 2-3 hours before being changed. We were not made aware that residents must supply their own disposable underpants until she was completely out of the ones sent by the hospital at which point they refused to change her and left her sitting in wet pants an entire day until our hospice coordinator stopped by and reached out to us to let us know. Twice my MIL woke up to find male memory care patients in her room going through her things. Thankfully they didn't attempt to hurt her because she can't get out of bed to get away and protect herself. She was regularly left sitting in a wheelchair for 6-8 hours at a time and developed severe edema with sores on her lower extremities. She is unable to reposition herself and should be moved every 1-2 hours to alleviate pressure points, but that was not done. The staff said they did not have time to "... be getting her in and out of bed all the time." She was supposed to receive 1-hr/day of physical therapy but only received 15-minutes because the PT aide was assigned to 19 patients and didn't have time to get to everyone.

All of our concerns were brought up at the care team meeting and we were assured things would be addressed. We waited 1-week and after seeing no improvement we decided to move her. On the day I arrived to pack her things I found her pillow cases and clothes covered in dried blood from repeated unsuccessful blood draws and a half used blood collection vial in the floor next to the bed. She was in wet/dirty pants and said she had been waiting 2-hours but no one had come to help her or to clean up all the bloody linens. I went to the nurses station and was ignored by 4 staff members. When I finally got someone to acknowledge me and let them know she needed to be cleaned up, I was told they didn't know where the nurse or aide for her room was and then they walked away, which perfectly sums up the care you can expect to receive at Hollymead. The one bright spot was a young lady at the desk who volunteered to help after this. She remarked that she didn't know where the nurse or aide were but she could help me get my MIL taken care of.

If the staff at Hollymead are so comfortable ignoring me as an adult, professional, able-bodied person who is standing in front of them and talking directly to them, I can't imagine the level of disregard they show for patients who cannot speak for themselves. This is not a good place for seniors who can't be strong advocates for themselves or who don't have someone checking...

I would give zero stars if I could. If I wasn't a Registered Nurse myself, I strongly believe my mother would have died in this facility. IF YOU CARE ABOUT YOUR LOVE ONE, DO NOT SEND THEM HERE. The nursing care is way below standard, it's practically non-existent. When my mom was admitted to the facility, no one check on her for 3 hours. She was incontinent and was left soiled for hours. Staff would walk pass her door ignoring the call bell until mom would call my sister and I. We practically had to stay with her 24/7 to ensure she got any care at all which was very difficult for me to do as a working mom. My mother was a stroke patient who need suction set up in her room. The portable suction machine was broken so my mom was constantly choking on her saliva and nothing was done. My mom had a feed tube that wasn't care for properly. Her feeds were often off and no one would know why when we questioned it. Her feeding tube insertion site required wound care that was neglect. My mother's skin was excoriated because her dressing was overly saturated with drainage every time we came to visit. She also developed a pressure wound on the back of her head during her stay. We had to make multiple request for someone to look at it. I was told she was seen by a wound care nurse but nothing was done. She was still laying on the back of her had with no padding or wound care dressing applied. My mother ended up in the hospital twice during her stay at Hollymead.

First time I noticed my mom was having a change in mental status, so I mentioned it to her nurse. The nurse came to look at her and asked a her a few questions. Then she left and I guess that was the end of her assessment because nothing else was done. The doctor was never notified. So I went out to speak to the nurse again. I asked the nurse to do a set of vitals and I requested that my mom be sent to a hospital. Her nurse told me that the transfer may not granted because it was a family request. This made me obviously upset so another nurse stepped in and put in the request for me. She was admitted to the hospital with aspiration pneumonia, hyponatremia, and acute kidney failure. This was Sunday April 7th, 2024. I went back to Hollymead on Monday 4/8 to ask why they didn't notice any issues and why weren't labs done to monitor my mother. I was told labs were done on Friday April 5th, 2024, so I asked for the results. It showed that my mother's WBC was elevated (indicative of infection) and her BUN and Creatinine was severely elevated (indicative of kidney failure) both issues she didn't not have before she came to Hollymead. I asked why nothing was done and I was told by the nurse manager that the nurse caring for her never check for the lab results so it was never reported to the doctor. By the time my mom got to the hospital on Sunday, her kidney levels were even worst. My mom was in the hospital from 4/7-4/15. No one gets sent to the hospital from this place unless it a true emergency with EMS running through the halls or you're savvy enough to request help for your family member yourself. This is only one of her major incidents at Hollymead but it should be enough to show how neglected she was. I will be reporting this facility to the state and medicare services. ITS THAT SERIOUS. Please be safe and go...