Sacred Star & Stone — Local services in Floyd

While I do feel the owner is knowledgeable and she has a great selection of items, do not, under any circumstances bring your kids into the store. ESPECIALLY if your kids are on the spectrum or are drawn to textures. My youngest seemingly destroyed gel candles without my knowledge while we were at the check out. The shop owner called my mom to inform her later and used words like malicious when describing my daughter who is 10.. We offered to pay for the candles along with the shipping to have them shipped to us(it is not an easy drive and we were visiting from out of town.) The owner decided instead of us paying for the damage and accepting the damaged items to deny the restitution and just throw away the items and ban us from the store. This does not impact me or my kids as we are from out of town, but my mom who lives close and often shops there for gifts. I was also told that the shop owner felt my daughter would not learn from the incident as she did not apologize to the shop owner or the person who made the candles. How I punish my child for bad behavior should not be the concern of a shop owner. Keep in mind that we were not in there spending a couple of dollars, we both made significant purchases in the shop. Just putting that out there so it was not assumed we were loitering. End all be all, do NOT bring kids into this shop or anyone who is on the spectrum or has sensory curiosity . I do not write a lot of reviews, but the way this was approached was unprofessional and just a prime example for my children of the kind of human they should not be, especially when you have someone who is willing to make it right.

added in response

This is the first time anything like this has happened with either of my children. It was an unfortunate mistake. I make no excuse for it and we wanted to make it right. The option to not accept payment for damage and take a loss was a choice of the owner.

My daughter did not deserve to be labeled so harshly by a stranger for making a mistake due to her curiosity.

Honestly, if the incident did not involve verbally insulting my child, parent shaming, and upsetting my mother and banning her for my childs actions this entire experience would have been a 5 and there would have been reoccurring online orders. Even with the mishap.

Words can heal or they can bruise. They should be chosen carefully, especially where children...

Will never spend another dime in this store. The owner made it 100 percent clear she did not want us in her store because we had a 3 year old with us. I understand kids who are not properly supervised can be destructive and disruptive he was neither of these things. He was well behaved and didn't touch any merchandise except what he wanted. He loves stones and rocks he is fascinated with them. I took him in with my family just long enough to pick out something and was going to take him for a walk while they looked. He picked out two rocks yes I know they are crystals and stones but the owner was also put off because I used a term he understands. When we went to pay I was making small talk and she was making it clear she didn't want us there she was flat out rude to me. I let it go because he was excited. But being rude to a 3 year old is unacceptable the only thing he touched in the entire store was the front of the wall below the counter where the register was it has some sort of design on it. By the way we had him in his back pack leash because it's a busy street and also because those shops are small and filled with breakables. I firmly had him by my side the whole time he was in the store and touched no merchandise except for the design on the counter and it rattled several times. I was in mid sentence telling him not to touch the counter after I moved him back when she interrupted and chimed in and tried to correct him. First don't speak to a child that way. She was rude and hateful to a 3 year old. Had it not been for him being so good I would have told her to keep her overpriced rocks but it wasn't his fault that she clearly hates family's with children and children. She made it clear she could be rude she made it clear she didn't want us there. Wish granted I nor my family will ever spend another dime there. To bad you lost a repeat customer. Hope to see a vacancy sign on your shop soon. You obviously aren't concerned with keeping your customers. Most items in that store were...

If I could give a 0 star review I would. Went in to browse around. I was smelling some of the essential oils, all of which were already opened. As I picked up a tea tree essential oil and opened it to smell, the owner yelled at me for smelling the essential oil. Not only did she yell at me for smelling the oil, but she insisted I picked up a closed one and not the sample. There was no sample to begin with. I had to tell her I was planning on buying it anyways. After this, she took the whole display away. I was very uncomfortable and felt incredibly unwelcome. I do not recommend this store if you want to sample things, pick things up or just walk around. The lady will watch you like a hawk. She is rude and has no respect for anyone coming into the store. If you don’t want people to sample things and try your products, maybe don’t have a store where customers need to be able to try and sample your...