ALDI — Local services in Forestville

I frequently visit this aldi so I was very disappointed when I was met with HORRIBLE customer service on 2 March from a cashier by the name of MMESOMA. Before we even got to the register, we witnessed her being rude to the elderly man ahead of us, DROPPING his receipt before he could even grab it. Once we did get to the front of the line. She was rushing, scanning the groceries, basically throwing them in the cart as if it would allow her to get off early or something…mind you, it was only 6pm. Once she was done scanning, I began to grab the cart so I could pack up my groceries, and replace it with a nearby cart so she could continue helping the next customer. Before I could even do that, she said “not gonna lie, you’re NOT taking this cart,” with an attitude. This is one of those situations where it’s not what she said but it’s how she said it. So I was loading my groceries right next to her since she didn’t allow me to take and replace the cart and she says “so who’s paying????,” with an attitude of course. I was obviously the one paying however she continued to rush me and my friends. Idk if she thinks I have 5 hands but God only blessed me with two so I’m not sure how she expected me to empty her precious cart and pay at the same time…She had an attitude from the beginning looking us up and down mentioning how hungry and how ready to go she was. It is no one’s fault that she has to do a job that SHE applied for. MMESOMA needs to work on her customer service skills or MMESOMA will continue to drive away business by being rude to loyal...

Need more lines open or fix self checkout. It’s no reason a line should be at the back of the store. Also, employees are EXTREMELY RUDE!!! It’s completely understandable to feel overwhelmed but the way you speak to someone at the job YOU decided to have should be respectful!!! Idk the persons name but remember her face, she was there today July 30,2023 at 12 noon hour in lane 4. There was a man in front of me who was having trouble with his card and she getting frustrated with him still inserting his card versus swiping & finally after a couple of tries helped him. Then as I proceed to check out( not having a cart but seeing how usually a cart on the side is replaced with another cart and there was carts sitting in A CLOSED LINE) I was finished and proceeded to Step away to the side with the cart when without ZERO communication, I notice the cashier pushed and held the cart by her as I’m tryna figure out why exactly is it not moving. IF YOU SPEAK UP AND SAY THIS CART NEEDS TO STAY HERE OR YOU CAN REMOVE YOUR ITEMS FROM THE CART WOULD HELP. then with 2 other people with smaller transactions , all of our stuff is in the same cart “separated” . This store needs more employees and a better system! Please re open the self checkout if you have only 1 cashier. Please let it be known when a person can and can’t take a cart. Please...

This my first visit to this location and it was a pleasure to see the cleanliness, stock & organization. In my excitement, I walked out of the store without my trusted companion, MY CELL PHONE !! Approximatly an hour later, I returned & approached a gentleman who was restocking. His name was 'Nick'. Nick turned with a smile and professionally greeted me. Upon explaining my tragedy, he continued to be courteous, professional and empathetic. With a smile, he immediately went to retrieve my cell phone. I profusely thanked him!!! My cell phone and I left the store - together!! Thanks to Nick!! Not only do I rate the store 5++, I also rate Nick 5++. Nick who was.stocking

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