Pohanka Hyundai — Local services in Forestville

I leased a new electric vehicle from this dealership at the end of January, 2024. The sales team was great until the moment I signed. In the following weeks they have completely ignored my phone calls and I’ve caught them flat out lying to me about actions they’ve taken to honor the deliverables they owe me, like the thousands of dollars they were supposed to pay me for my trade in and the Electrify America credit I was promised before signing, which was a major reason I made the purchase to begin with.

It took 2 weeks of unreturned calls before a manager told me they would check on the status of check for my trade-in and then another week before someone finally answered and told me I could come pick it up. Later, the same manager who promised he’d “ask accounting right away” told me he looked into what happened and said that accounting was holding onto the check until my plates came in and traded in the temp tags for those. If he had asked when he told me he did, I would have had my money a lot sooner.

If someone would have just told me from the start that it took however many days to receive a check, that would have been fine. But the nearly 3 weeks of being told “let me go check now and call you right back,” only to be immediately forgotten about is unacceptable.

Now, a month after my purchase, I still don’t have the Electrify America credit for free charging that I was promised when making the decision to purchase this electric vehicle. I live in an apartment with a shared charger, so I have to rely on expensive public charging at times to charge the vehicle, so this delay is actively costing me money. I keep getting promised that they’ll look into it and let me know, only to go days with no contact from anyone. I’m now being told that the credit isn’t actually available for my vehicle, but they’re working with Hyundai and Electrify America to get me something. So, did they know my vehicle wasn’t eligible and just said something to get a sale done at the end of the month, hoping I would settle for something other than what I was promised after the fact, or does the sales team not actually check the accuracy of what they’re telling customers? One option feels dishonest and the other feels unprofessional at best.

The most mind blowing thing is that as this is a lease, they know I’ll be in the market for a new vehicle in 3 years. Is this how they expect to keep customers? Is this the service I can expect to deal with for the next three years with this vehicle? This is my third new Hyundai in a row (the previous two were purchases, not leases) and by far the worst service I’ve ever received.

--UPDATE-- I left a negative review on their Facebook page and they blocked me. So much for this being an honest and...

If I could give 0 (ZERO) stars, I would.

First: there is a mandatory $165 diagnostic fee EVERY. TIME. I take my car in. Every time. I have an EV. There are no fluids, no engine parts....help me understand.

Second: I had to take my car in because the battery was not fully charging. I was told that if I had to leave my vehicle for an extended period of time, I would be offered a "Courtesy Vehicle". When I dropped my car off I was escorted to the Courtesy Vehicle dept and told to sign a RENTAL AGREEMENT totaling $650 ($500 refundable deposit and $50 a day, minimum 3 days).

Explain to me HOW is that a COURTESY vehicle? At any other dealership, courtesy vehicles are FREE. That is misinformation and I am highly perturbed that I had to deal with this level of incompetence. If we as owners have to rent a car while ours is in the shop, give us that option instead of saying we will get a courtesy vehicle. That is insulting and over priced. I didn't sign up to drive a brand new vehicle and advertise for Mr. Pohanka (which was in the agreement). By the way when asked why it was called a courtesy vehicle I was told it was because Mr. Pohanka thought he would help people out. If that is the help that he gives, I don't want it.

At the end of the day, they held my vehicle for 3 days coincidentally (go figure) only to tell me that they ran a diagnostic and found nothing wrong (see first issue) but gave my EV an update. YES. An UPDATE that does not get sent out to EV owners because if they don't have any issues, there is no need to send it. Sound shady enough? Yeah. I don't know if that is Hyundai or the dealership.

So after all of this I am out $150 because it took them three days to run a diagnostic (that can be done at Advance Auto Parts for free) and do an update. Updates take MAX 8 hours and that is exaggerating. This whole operation is a ploy for money and the customer is mislead by their false advertisements of COURTESY vehicles. There is nothing courteous about having to come out of...

This is the worst experience I have EVER had trying to get my car serviced. I called to schedule service and was told that I needed to drop my car off. 2 days before my appointment, I was called and informed there would be a deposit required for my drop off. Because I wasn't informed of this upon making the appointment, I had to reschedule. I dropped my car off on the new scheduled date and was informed my car would be there for 1-3 days. After leaving, I received a text alert from my service advisor. However, that was the last communication from him. I texted after 2 days passed for an update, and received nothing back. I called on the morning of the 3rd day and a gentleman answered and asked who I was calling for, when I stated his name, the gentleman informed him that I was on the phone and he refused to get on the line. He told him to tell me he would call me back. The gentleman got the name from the caller ID (that was not my name). After waiting 2 hours for a return call, I called again for a status update, I was transferred and left on hold for OVER 30 minutes! When I called back, I had to get the customer service rep to inquire about my car since I waited for so long. I was then informed that my car had not even been looked at as of yet. I was then informed that it may not be looked at until Monday given today is Thursday and the diagnostic person is off on Friday and Saturday. There is no regard for the time that I am out of transportation, no standard of customer service for the service department, and no consideration for a person's time wasted calling for simple answers. If the information of them being behind was provided when I dropped my car off, I could've at least prepared for the inconvenience of being without for more than the quoted 1-3 days. This is unacceptable. This is my first and last time taking my car to this location. Sadly, this location is 10 mins from me and yet, I have to drive 40 mins to another location for quality service. This location needs a...