DXL Big + Tall — Local services in Forestville

Five-Star Review for Vernon at DXL Men’s Store

I had an outstanding experience at the DXL Men’s Store thanks to Vernon, who went above and beyond to take care of me during my visit. Despite being the only associate in the store at the time, Vernon handled everything with professionalism, calm, and incredible customer service.

On top of assisting customers, he was managing a leaking ceiling due to the rain and also resetting parts of the store — a tall order for just one person. And yet, none of that stopped him from giving me his full attention, helping me find exactly what I needed, and making sure I felt taken care of from start to finish.

Vernon was knowledgeable, patient, and genuinely kind — a true professional who clearly takes pride in what he does. In today’s world, it’s rare to come across service like this, and he deserves recognition for handling a tough situation with such grace and dedication. Thank...

I normally love shopping at DXL forestville when the regular Guy is there. He’s very attentive and friendly with the customers. But lately my experience here has been bad. The new guy pretty much followed me around the store as if I wanted to steal and the lady with the head wrap was very stand-off. When I approached the lady rep to get into the dressing room she didn’t respond and proceeded to the dressing room to open the door and ran off. Then randomly the new guy came banging on the dressing room door for some odd reason. When he saw the lady take me back there. The store was pretty empty only two customers were there. Again probably thinking I was going to steal . I’m a working professional who obviously has some money to be able to shop at this type of store. The new staff need a lot of training or I’ll just...

I normally loved this store because the Man that was there was very helpful & they always have my Husband size .. However I went to visit the store on 11/14/2021 & I walked in & the young lady rudely said can y'all leave back out for 10-15 minutes as were doing something & she locked the door .. We did our shopping at another store & when we came back pass the store the window display was taken down & all 3 employees were sitting 👎👎👎... My thoughts is if you had to change the window display shouldn't that be done before the store open or when it closes .. Either way the young lady was rude .. It's not what you say it's...