Carriage House II Restoration — Local services in Forks Township

I wanted to share a very positive experience I had with Diane and Carriage House II. I had purchased two bedroom furniture items from West Elm many months prior, and to this day, there was a offensive chemical type smell off-gassing from both items. Seeking solutions, I found Carriage House, and thought it might make sense to inquire into stripping the furniture down and removing the lacquer finish on those items, and then have a specialist re-finish them. Diane was super responsive from the minute I emailed her to inquire into what the process would be like to have this done, as well as the associated cost.

Being the honest businesswoman as Diane is, she called me up right away and walked me through the process, though her suggestion is that I not go through with the re-finishing as the cost to do so, would have been higher than the original cost of the items. I was disappointed to hear that the cost was prohibitively high, but I found it incredibly refreshing that Diane was so honest about it all.

I ended up trying to make a claim with my credit card company to try and recoup the original purchase cost, and through that process, Diane was also very helpful and mentioned she was willing to write a letter in support of my claim if I ultimately needed that.

At the end of the day, I didn't work with Diane to re-finish my furniture items, but I felt compelled to leave this review for Diane for her professionalism and...

I couldn’t be happier with the job Carriage House II & Diane did reupholstering 2 vintage parlor chairs. We inherited 2 mismatched chairs from my husband’s Great Aunt & wanted to give them a new life. After about a year of trying to find a reputable upholsterer, and 3 consultations later, I finally stumbled upon Carriage House II. I sent an email through their website & she responded with a call less than an hour later. I sent her photos of the chairs and she was able to provide me a written estimate and some professional advice shortly thereafter. She always responded promptly although I know she was incredibly busy with many on-going jobs. Somehow she made me feel like her top priority. The chairs were completed when promised and the work was exceptional. I now have 2 matching, beautiful parlor chairs that are the center of my room. The best part is that she made it possible to give these chairs a new life and keep them in the family for many more generations. I plan to use her upholstery services again but I know they do so much more to restore & create beautiful woodwork as well. I...

I contacted Diane's company to inquiry about the possibility of contracting her people to repair my new bathroom vanity, which had been damaged by my bathroom contractor, rather than have the contractor replace the entire vanity.

Diane shocked me in two ways: (1) she explained to me in the most thorough and understandable way possible why my vanity couldn't be repaired to match its original factory condition (2) she offered to write me a letter, which she did, to explain the reasons for this in a professional manner.

I haven't encountered such an honest business person in a long, long time. As a matter of fact, I've grown cynical about contractors in general, because recently I've experienced quite a few instances where they have been less than honest about their work and are willing to perform inferior work for which I paid good money. To top it off, they never apologize for doing the wrong things!

Again, Diane will personally explain to you if she can repair something or if she cannot. For that, I rate her...