Sbarro — Restaurant in Fort Gratiot Charter Township

So disappointed! Was excited for this place to open back up and made special stop with family to the mall just to try it. Simple slice of pepperoni and it wasn't even edible. All the cheese and toppings fell of and it was just a puddle. When I went for a refund, I noticed a low rack with several pizzas and other food already cooked completely loaded up and just sitting there. The lower rack was inches off the floor with employees walking back and forth near it. When I asked the manager if that was food they were going to serve to customers she said something like "the health department says we can do that for up to two hours". I had no words. Maybe technically allowable, but certainly not sanitary - certainly not in line with how quality pizza should be prepared. Also the bread sticks were old and dry and the bottled beverage was warm. This was the most poorly run pizza joint I've been to in the area. Such a shame. I know its tough to staff restaurants right now, but with the place run like this, why even bother making the investment in opening the...

This is second time we have had bad service at this location. Last time the employee had such a bad attitude we left without ordering. Yesterday we went back and had our grandson with us. Same guy same nasty attitude like we were an inconvenience to him. I tried to shower him with please and thank yous but he still acted like he hated his job times 10. The food was good and fresh. The couple behind us sat near us in the food court and overheard our conversation about the worker and his bad attitude and they chimed in and said YES he was very nasty. My husband made a point to walk up to the counter as we left and said " buddy you really should change your attitude working with the public" Like I said the food was good and fresh so no complaints there but this guy 2 times bad experience. If it wasn't for my grandson asking for pizza we would have left...

They say “any review is a good review”. The owners and upper management have been told by MULTIPLE customers AND staff that their general manager at this location is horrible, but they refuse to do anything about it and allow the behavior to continue while their workers are verbally abused in front of customers and mall employees. She is also rude to customers and has a nasty attitude. Not to mention the food is always cold and nasty! The staff was also PAID by the general manager to write 5 star reviews, which most have now changed to a 1 star. The staff deserves better than this. Ridiculous. Should...