Walk-In to Wellness — Local services in Fort Lauderdale

I wasn't going to bother leaving a review- but the run-around I've received has prompted me to share this experience with others. My husband and I made an appointment to be seen for our annual physicals. Our insurance offers an incentive on our plan if we get our physical once a year and get a form signed by the Doctor. We're both in good health, no issues at all. We were both seen at the same time, we told the Doctor we had no concerns, just getting a routine annual done. He then tells us they no longer do lab work at that location, we must make a separate appointment at the Diagnostic center to get our blood drawn. Somewhat annoying (they could have told us that when we made the appointment) and time consuming, but we sucked it up. When our lab results were ready, they told us we had to be seen by the Doctor again, in order to get the results and get our forms signed. I waited for an hour just to get my lab results (not to mention when the lady finally called me from the waiting room, she said "Ok, you- come on"). Our lab results both came back normal, no health concerns at all. Great- at this point, I'm thinking this is over with. A week later, I get my EOB from my insurance. This office entered incorrect codes for not just mine, but my husbands visit as well. Instead of coding it as a ROUTINE annual procedure, they coded it as chronic fatigue and type 2 diabetes (which the lab results prove I clearly do NOT have). But coding it this way ends up charging me, since it's not submitted as a routine visit. The lab ended up just charging my card $35 without verifying with me first. They told me they have to re-process the claims and once that's done, they can refund me. I have made countless phone calls to the billing department, the office, etc. I never get calls back, they don't answer the phones and when they do- they don't seem to care one bit. Here's the biggest issue I have: Incorrect codes are submitted sometimes, human error does happen, I can understand that. But they submitted the wrong codes for both me AND my husband, who have two different patient files and two different health insurance policies. That doesn't seem like a coincidence to me and it raises some red flags (I noticed another review that mentioned fraud and after my experience, I'm questioning that as well). If they submitted incorrect codes for us, how many others is that happening to that are unaware? A routine physical is 100% covered by my insurance. It should have been a simple, in and out visit with no charge to me. Instead, they're trying to charge me over $50 (they charged me for each visit- initial consult, lab blood work, and the visit when I picked up my results), I'm having to make all kinds of phone calls, chase them down and try to fix this. If I hadn't said anything, or paid attention- they would get away with this, I'd be paying them $50 that I shouldn't owe and I would be none the wiser. I still have no answers or resolution. I will be sure to update my review when & if this gets resolved.

Updated to respond to the Dr.'s response below: My name is Laura, not Lana. The record is under Malkin and I have called your office SEVERAL times, asking to speak to someone in charge. No one calls back, everyone says they will "look into it" with an attitude and I get no answers. My insurance provider has been calling as well, but getting no replies. I will submit an e-mail to the address you provided, in yet another attempt to get...

August 29/2016

Good Morning to All,

Since I met Doctor Jason M. Zannis, a couple months ago, I wanted to express my appreciation to him and his professional Team.

I have been living in South Florida in the last 15 years, but I have never found the Family's Doctor who I was looking for.

Well.... Well.... It happened a couple months ago when I was looking for personal review inherent my health with a different Doctors and offices.

After meeting with Doctor Zannis, I have realized and found what I was looking for within the professionalism and warmness of his clean and fresh Medical office.

Meanwhile, I wish to remark the sweet and professional care from ABBI Lo Castro, the Assistance of Doctor Zennis.

Abbi was born with a smile and kindness built in her..... She always brings a warn hello and knowledge consulting in any aspects of which she is working with.

I have discovered also the amazing Wellness Center !!! I cannot leave anymore without it and the variety of its services !!!

My personal MANY THANKS to Doctor Jason M. Zannis and his Team. But I have to say as well as..... Many thanks to Abbi Lo Castro, the professional and sweet Assistance who is always there for me and my needs. I do appreciate it very much and I always will !!

Thank you Doctor Zannis. Thank you ABBI.

Sincerely, Kind...

I made an appointment to be seen a few weeks ago, i get to the appointment and get in the back the gentleman taking my weight and checking my pressure was asking me the cause for the visit. I explained to him what was going on, just for detail i explained it was for recent hospital visits and my weight. He immediately recommended wegovy and said the dr will go over it with me. The dr comes in checks my heart sits down and when i explained to him i wanted to be checked over to see if it’s something hormonal causing me to hold weight, he said “i highly doubt it something like that” and immediately went into the same speech about wegovy. I don’t like taking medication as it is nonetheless, one for a disease i don’t even have just because it’s good for weight loss. Then tells me my visit wasn’t made for a physical. Which is what i asked for! I’m sent to do blood work i get a text on their texting app and it’s the dr saying i attached your blood results, and then says he recommends a Mediterranean diet and if I’m overweight to look into their weight loss program. Didn’t go over results or nothing. I call the office to be told that i would have to make an appointment and since they don’t take insurance i would have to pay $150. To top it off they didn’t even tell in office when i went they won’t be taking insurance anymore i had to find out on the app! So now i have blood results i can’t read and in need of...