Residence Inn by Marriott Fort Lauderdale Intracoastal/Il Lugano — Hotel in Fort Lauderdale

We were expecting to be please based on the generally glowing reviews of this property. In reality, we quickly learned that the property and rooms are quite run-down and in need of a full renovation.

The only aspect of our room we enjoyed was the balcony and the views. Everything else about the room and property was a major disappointment.

The room itself, the furniture, bathroom, and kitchen are run-down and in desperate need of renovation. Multiple scratches on almost all furniture. Carpet looked dirty/worn. Tile in kitchen area and bathroom looked old and dirty.

We had multiple issues with items in room not working, including a) garbage disposal didn't work and there was rotting food from the previous guest in disposal stinking up room; b) microwave had loose panel and did not work properly if at all. Engineer repaired it, but then the microwave light would not go off making it difficult to sleep, so we had to unplug the microwave at night in order to sleep; c) Netflix in the room (and apparently hotel) didn't work the entire stay.

Hotel lobby looks old and needs a refresh. Complimentary breakfast bar area never looked clean. The elevators always seemed dirty - one elevator had a laminated COVID notice inside that had some sort of dirt/dark grease splatter on it the entire stay. The overall feel of hotel was that it wasn't being thoroughly or regularly cleaned, which does not provide confidence in times of COVID.

In addition, COVID mask restrictions were not enforced within the hotel. We came across multiple guests everyday not wearing masks in elevator, halls, or lobby.

We also felt like we sucker of a "Bait & switch" on room type. Reserved a King Studio Intracoastal View room which website described as 675 sqft with a sofa, chair, dining table with seating for 2, and desk. Instead, received the smaller King Studio that was only 550 sqft and did not have a dining table with seating for two.

Overall stay was disappointing and we did not feel appreciated as...

First of all I suggest anyone that checks in and has a bad experience like we did to report this business too, U.S. Immigration and Customs Enforcement, and the Better Business Bureau. Like myself and my business associates did.

There were tiny bits of glass on the floor, the carpet smelled of alcohol, we reported this to the front desk. Me and my business associate had to leave for the room so it could be cleaned AGAIN. The maid service has to log in that the room was cleaned before they let anyone else check in. Apparently it was not as clean as they thought. When I left I was charged for numerous items, miscellaneous charges.

I asked if they had any pictures or any evidence that the room was cleaned properly before we checked in. Jennifer, who is the GM, who refused to refund these charges, also hung the phone up on me when trying to explain the situation. All she had was room service that said the room was cleaned before we checked in, yet we reported the glass on the floor of the room upon arrival? God bless these workers, however, This room service hardly knew any english, also they obviously did not do the job properly the first time!

Yet, we are at fault? We reported this to Marriott management team and they believed everything Jennifer had to say. I have been a LOYAL customer for 13 years! I have never had anything like this happen to me. I have been loyal, in every state I visit for business, I even clean the room from any messes I have made personally. Me and my team of AI tech workers will no longer be staying at Marriotts. No wonder Airbnb is consuming the market at this point, treating people like this! Disabled combat Veterans in the tech field! I will definitely be making videos on social media about this, sending letters to all near by bases.

Reports to U.S. Immigration and Customs Enforcement, and the Better Business Bureau.

THEY HAD NO RIGHT TO TREAT ME LIKE THIS, IT WAS NOT MY...

Well where do I begin, around 11:30pm there were some loud people in the room next to ours, then around 3:30am they woke me up when the occupants of the room next to mine were screaming at the top of their lungs and it sounded like people were getting thrown against the walls so we called the front desk and I went down there. The front desk sent security up to the room, but didn't ask them to leave because they account was a new corporate account. Any other hotel they would have been escorted off the premises. So around 10:30am that morning another fight started I assume or a heated loud discussion so I went back to front desk. They only gave me a $100 off my room for the inconvience which the front desk told me it would be $100 a night off, but they refunded $200 and then charged me $100 so only got $100 off. I accepted the refund of $200 not $100 so hence the bad review stars for service. Even after the second time having to go down and complain they still did not remove the couple from the room, but they didn't cause any other problems other than the guy staring me down in the lobby one day when I came back with my family. I was hoping he would have said something, but he didn't, I would have gladly called the police. My son awoke that night at 3:30am scared out of his life becaue we thought that a father was beating the crap out of his kids in the room the way it sounded. I probably won't ever stay at this hotel anymore because the location is not great due to bridges and traffic to the intracostal area.

The breakfast does not change and is the same everyday, no bacon at all they removed since it costs more they said, and one day they had turkey sausage and it was terrible and dry. The rest of the days it was pork sausage patties.

The pool and hot tub looked nice, but didn't get to use it.

The rooms were nice and...