Hannoush Jewelers — Local services in Fort Myers

Avoid This Place at All Costs – Dishonest Practices and Zero Accountability

If I could give zero stars, I would. I went to purchase $2,400 worth of jewelry at the Fort Myers location in Edison Mall, expecting transparency and honesty regarding their leasing program. Instead, I got hit with misleading information and a financial nightmare.

When I inquired about leasing, I was told, “As long as you don’t miss a payment, you’ll be fine and won’t pay any extra fees.” Sounds simple, right? Wrong. Fast forward, and I’m now looking at paying $5,800 to $6,400 depending on how I arrange my payments. That’s nearly triple the original cost!

To make matters worse, when I called to address the issue, Peter, a so-called manager, was dismissive, rude, and completely unhelpful. He even had the audacity to suggest that Emory (another employee) was well-informed about the leasing program but conveniently forgot to mention the most crucial detail: You have to pay it off within 120 days to avoid insane extra fees.

Instead of taking responsibility or showing any ounce of remorse, Peter doubled down, implying that I was lying about what I was told. The lack of professionalism, empathy, and basic customer service at this location is absolutely appalling.

If you value your hard-earned money, transparency, and being treated with respect, DO NOT SHOP HERE. Save yourself the headache, financial stress, and frustration. Plenty of other jewelry stores out there deserve your business – this one...

Came here to look at rings for my fiance. He immediately found one he liked from the case but the size was too big. We wanted to consider other options so we shopped around. Two days later we returned to purchase the initial ring we had looked at and they sent it off to be sized. After being told it may take a week, we were pleasantly surprised to find it only took a total of TWO DAYS!! To size this ring and have it readily available. The staff is there to help, but the older woman with brown hair and glasses asks far too many personal questions that are none of her concern. Aside from having to deal with that, we had a great experience and will definitely be buying jewelery from here again. The pricing was great. The turn around time was great. Everyone was great aside from Miss needs to...

I have never been more disappointed. My wife went there to purchase a kinetic watch for me for my birthday. She was told the watch she was purchasing was one. $3000.00 later we find out after she gave it to me and it kept stopping and we kept winding it to get it going that it was not a kinetic watch. Since it was more than30 days when I received it as a present they would not take it back. If they would have been honest we would have not purchased this watch and would have purchased the watch we wanted. Very dishonest company, just out for a sale with no regards to the customer. I recommend to everybody that if going there to purchase anything do your research before going so you know what you are purchasing. Actually, there are so many jewelry stores stay clear of this one if...