KAY Jewelers — Local services in Fort Myers

ANDREA at Kay Jewelers located inside Edison Mall is extremely rude and disrespectful. We went there to make a payment on something we had on layaway; naturally they were helping other customers so we sat in some chairs to wait. When Andrea walked by and stopped in front of us my fiance asked, "I'm sorry, am I in you guys way?" We were ready to move to a different chair because we thought the couple she had been assisting was looking at something we were sitting directly in front of. ANDREA responded "I'll be with you in a moment, they're ACTUALLY really getting married and I'm excited for these guys so give me a sec." Are you kidding me? First of all, we asked the couple if we were in their way, nothing more. Second of all, we're getting married as well, we're paying off rings. That response was completely unnecessary and snarky. To make things worse while my fiance was paying at the register she asked 3 times if he wanted to open a credit card. After the 3rd time he said "no thank you" she said ARE YOU SUUUURE? That's when I had to stand up and say in a stern voice, "Yes, we are just here to make a payment." Trust me, I never want to be "that" customer to get stern with customer service representatives, but after that comment about the other couple ACTUALLY reeeally getting married and her repeatedly pushing something we clearly do not want, I just wanted to get out of there. It was obviously inappropriate to try to make another sale at that moment as we were irritated.

That was the first bad experience that I've had at Kay. I usually talk to Eric or Mariah and next time I'll make sure to...

On December 4th, I saw an item online and wanted to buy it, texted online with a Kimberly from Kaye Jewelers it was beautiful and she highly recommended the item. I bought it online, and On December 5th, I saw an email later in the day saying they did not have the item. I decided to go back online on December 6th, and ask about the item again to Kimberly, she obviously didn't remember me, but that wasn't a big deal she probably talks to a lot of people. I asked if they had it in stock, she said yes, I sent her a copy of my email and said, well this email says otherwise. She said she didn't understand, it shows they have it. I asked who I can talk to, to find out if this is something they actually have. She talked to her lead, and her lead said they had it. I said, ok, and proceeded to do everything again. Later the same day, I received another email saying they do not have it. I checked today December 7th, and the item is still shown online. The troubling part is not that they have their inventory in disarray, but the fact that I've been authorized on my credit card three times for an item I am not going to get. Granted I have plenty of credit on the card, but if you are someone who doesn't have a lot of credit on a card, I would highly suggest you not order anything from this company until they have their inventory under control. Kaye Jewelers have fine jewelry, but only buy in store, when you can have the product in your hand that day and know they have it in stock. I am very disappointed with this company, and I will most likely never do business...

Very poor service to say the very least, if I could give zero stars I would!! The past few times that I went a different girl was kind and helpful in sending out my rings for a clean and also did an inspection on my rings as well. This was only after the original lady who had greeted me pushed me off to the girl after finding out I went in only for my yearly inspection. This time it was also the same indian lady who greeted me and after finding out I have come for an inspection/ cleaning once again pushed me off to another girl and then quickly came over to take my ring for what felt like a seconds worth of cleaning only and I did not see her do an inspection nor did she mention it, she was more concerned if I wanted to buy anything else and was so fast to want to sell me something instead of helping me for what I went in for. Please kay jewelers do better at who you hire for your store, even though you guys offer free cleaning some of us do pay extra for the insurance and expect to be treated as a human being rather then...