Planet Fitness — Local services in Fort Oglethorpe

Friendly but after having to make two trips back to get items the Center wanted, insurance cards and a paper check. We still could not enroll in Silver Sneakers. I had both on my phone but that was not acceptable to the system. The manager gave us a tour at 11:00 in the morning then we asked about the sign they had. He passed us on into an associate who was knowledgeable of their computer system. Then they requested the insurance cards. We drove back to our home to get them. Now it's 2:00 in the afternoon and we have to drive home a second time to get paper checks! Upon returning this time new people at the desk the manager was still there we dealt with earlier that morning but he did not even speak to us. This associate could not complete the process so she found another associate who talked her through the whole thing . She couldn't make it work. Told us to contact our insurance company by now it's after 4:00 pm. So my question is why do they have a sign posted if they can't make the system work. We left by 4:15 when they told us maybe we needed to go to a branch in Hixson Tennessee and try to enroll.

The facilities looked great The price sounded reasonable. But it's not logical to me to have to pay extra when a sign is posted that you have a service available. Also the prices they quoted me are not the prices that were listed on online. Even when I showed them the prices on my phone. Again I was sent to another location in Hixson which is approximately a 45 minute drive away.

This planet fitness is less than a mile from my home. Not sure what I'm going to do considering they said once I signed the contract I was responsible for 5 months of payments and the registration fee.

Also who still has paper checks with him. I would suggest they use MasterCard like anyone else or at least a debit card. As for wanting routing numbers etc that could be found with the accounts that are on Smart phone. I'd be working out this morning instead I was...

I have been to about a dozen Planet Fitness locations in Tennessee, Florida, and Pennsylvania, and I never had a problem until I visited this location. Dawn, the assistant manager, is extremely rude and sexist. I reported another member, a female, who was not allowing others to use a machine between sets. I followed the instructions of the person working the counter while the other member argued with the staff member and with me. Dawn then got involved. I did as the staff member asked and waited for Dawn to speak with me, but the other female member who cannot follow instructions got up and started speaking with Dawn. After about 5 minutes I approached Dawn, apologized for interrupting, explained that I had been waiting patiently, and that I needed to go and only needed about 30 seconds of her time. Dawn took a very rude tone and told me to wait. I responded with the same tone she had with me and said fine but you've got about 2 minutes until I'm leaving. Dawn then pointed her finger at my face and said you aren't going to talk to me like that. Ok, so she can be rude to me, but I'm supposed to be nice to her? Wrong one! I then told her she was out of her mind and told her to cancel my membership. Dawn then began refusing to cancel my membership and yelling at me to leave and said the police are on the way. I said good, maybe they can help me cancel my membership. At the end of the day, that's what happened. I canceled my membership and won't be back unless Dawn is terminated. She should be. She didn't even bother to give me a chance. She listened to the female member who was not following club rules and made her mind up that it was the man who was wrong from the get go. I also encourage PF corporate to pull the camera footage, and you will see that the female member was the problem, and Dawn was extremely disrespectful and...

If I could give this place a zero I would. I have had a membership with planet fitness for over six years. I have never had an issue until recently. The General Manager claims notifications are sent out prior to being billed monthly which is not true. I have never received a notification. I always get pending charges in my bank but didn’t this time and despite not being notified when payments were supposed to come out, despite it being a planet fitness issue not a customer issue, I was refused a refund from late fees. Mind you late fees are $20 each time. They charged me $20 extra for my annual fee and monthly fee. That’s $40 on top of the annual fee and monthly fee. I was basically robbed of $100. But notifications are “sent out” even if there was a billing issue. Lie. Never received a thing. Not a call. Nothing. So I was denied a refund and was basically told there was nothing they could do for me. Also, the general manager at the Fort Oglethorpe location was rude and interrupted me the entire time I tried to talk to him and refused to even listen to what I had to say, and was very rude and made sure it was known that he was not going to refund me. Also was told they require a second payment method on the account to prevent this from happening but when I signed up over 6 years ago, I was never told that. It was debit card or direct bank account withdrawal. Again no communication whatsoever. I won’t ever be back. They are money hungry and don’t care about the members. Not to mention every time I go there, most of the machines are broken or being worked on. What am I paying the annual fee for then? Wouldn’t recommend this company to anyone. They take money and DO NOT work with you or listen to anything you have to say. They point...