Verizon — Local services in Fort Oglethorpe

Wow, probably the worst service ever! Amazing in this day and time that a manager of a Retail establishment would possess such horrible customer service skills.

This is our second stint with Verizon. We have been customers this time for several years.

Two days ago we decided it was time to upgrade from our aging iPhone 6’s. A great customer service representative, Andrew, helped us at the Fort Oglethorpe location. Happy and excited we left with two brand new IPhone Xs phones. When we left it was near closing time and when we got home Angela’s phone would not dial out. After googling the issue and trying Verizon’s online resources, we threw in the towel.

The next morning Angela went back to the Verizon store. Of course Andrew was off. Another CSR waited on her and he had to get a manager involved. After some time, the manager decided it was a bad phone or at least a bad SIM card. The only solution was to replace the phone. That is when the transaction turned for the worse.

Angela decided since she had to get another phone she would upgrade to higher storage—still an iPhone XS. She was comfortable paying the difference but the manager also added a $50 restocking charge.

She asked why she had to pay a re-stocking fee. He replied “because you are trading up and we can’t resell your bad phone...”.

Realizing the absurdity of this she said “but if I get the same exact phone there is no charge?”

The manager said “yes, that is right.”

Angela then said “could you resell the bad phone if I got the same model?”

Verizon Manager “no, we couldn’t. If you want to get the upgraded phone you have to pay the $50 restocking fee.”

She tried to argue logically to no avail. Frustrated and already late for work, she reluctantly paid the fee and left with the new phone.

So long story short she had to pay Verizon $50 to take back a defective phone. A phone that never worked during the 16 hours it was in her she possession.

If you are contemplating switching to Verizon—don’t. Once our deal is up, we will...

I’ve had Verizon for 3 years and never had any issues until I woke up today and realized my wife and I had no service. I called customer service and was informed from the automated system we had not made a payment ( Our account was on autopay ) tried to make a payment only to be rejected, tried a credit card and it went through, waited 20 minutes and still no service. I tried calling customer service but could never get an actual person on the line and ended up going to the store.

The guy at the store said he could not help us because we were on a prepaid plan but use the kiosk which didn’t work, afterwards a manager came over and pulled up the account and was able to make a payment with our bank card only to still not have service after 20 minutes. We was told to contact customer service and provide the confirmation number of the receipt to regain service, after another 30 minutes of trying to get someone on the phone I was finally transferred over to a real person only for them to hang up on me.

The members at the Verizon store were unsure on how to help me regain my service and only told me to try to get in touch with customer service again, so after being they’re customer for 3 years this is how I was treated when I had an issue surface. Very incompetent group of people. I ended up driving 5 minutes to the AT&T store and had my service switched over with no charge. In and out in 30 minutes, simple as...

Where do I begin? I've been with Verizon going on 4 years, always dealing with this store. When I would go in (very rarely), the staff was pretty supportive, but that was rare and next to never so maybe I was just fortunate to get the right person.

Honestly, the customer service is just concerned with making sales. They couldn't care less about making you, the paying customer, happy. They are arrogant, rude, and callous. The manager, at least Chance, was terrible to deal with. I would describe him the same way I described the customer service staff. They don't explain things to you well and when you go back and ask for help, are rude and talk back to you. Tyler is the worst! Ask for someone else if you go in.

My fiance and I went in to switch her from Sprint during one of their BYOD events where you receive a rebate. Not only were they rude about letting us do it (because we would get 300 instead of 150), they FAILED TO MENTION you had to go online to activate your rebate, so the ENTIRE REASON we switched her was all for not.

I would rather go ANYWHERE else other than this store and if I can help it WILL NEVER RETURN. This is honestly one of the only BAD reviews I've ever written. I'm such an easy person to get along with and they are just insensitive, brutish folks who care about making commissions instead of actually helping the customers.

AVOID! ...