North Pointe Apartments — Local services in Fort Payne

The Apartment are quite and I really love living here but the only problem is the maintenance… they DO NOT keep up with maintenance my guest shower hasn’t worked since day one of moving in note I moved in February 21st. It’s now August! My window has had a leak since about then as well still not fixed it’s pouring into my apartment at this point. I do not care for the new manager Avery was the best. She cared and tried her best to do what she could this new does not. They will give you an eviction notes if your just ONE day late and threaten to kick you out but yet they can’t even keep up with their part of the lease agreement and keep the apartment maintenance up to date or in a timely manner! I didn’t even get a mail box to be able to check my mail until July nite again I moved in here in February! Avery would collect my mail once a week for me being she was right there by the mailbox’s in the office the lady when she took over acted like that was to big of a hassle and wasn’t her issue to deal with so I had to put a hold on my mail at the post office and go once a week and pick up from them! It’s a...

The lady in the office rarely answers the phone. She's rarely in the office. The maintenance people that are hired to fix things inside the apartments do very poor work. If you ever need maintenance done on your apartment, it will take months and months to be completed any expect to have to clean up after them. Buyer Beware!!! The owner needs to hire people that can and will do their jobs correctly and promptly. Now the refrigerator doesn't work. The air conditioning doesn't work. It shouldn't take weeks and weeks and weeks.....to swap out a refrigerator! Maybe the air conditioning will be fixed before fall! Poor management! Anybody who has given 5 stars hasn't had to have anything replaced or...

I’ll never forget the cruelty and hostility I experienced from the office manager here. There is a lovely Mountain View overlooking the apartments, but there’s a reason there are always openings here. Unrealistic and invasive rules. Only one person in the office who frequently doesn’t even show up on the few days scheduled to be in there. She enjoys controlling and fining the residents whenever possible, won’t answer questions and treats you like a burden when you try to come into the office. There’s a playground but you’ll never see kids playing. Sad and oppressive...