GameStop — Local services in Fort Wayne

Update - Worse now than ever. Strongly advise against supporting this location and the store owner. Employee/owner had white/gray hair and a mohawk, didn't get their name. I see other reviews that may be talking about him being hostile as well.

Today I swung by to get a Steam giftcard using my monthly Pro benefits. When I spoke to the cashier (who later suggested they were the store owner) they had already sold $200 worth of giftcards today and couldn't sell more. When asked why that was a thing I was told it was to prevent people from being scammed. I tried to get an understanding of how denying me the ability to purchase a $10 giftcard protected me from being scammed but didn't receive an explanation.

At this point I asked them if my Pro membership was no longer on auto-renew because I wasn't going to deal with such a silly policy wasting my time when I rarely come to the stores to begin with. When I told the cashier this, he stopped bringing up my account, laughed at me, and stood there with a cocky look and pose and asked me how protecting people from being scammed was stupid. I responded as I had, it made no sense, someone else purchasing giftcards should not impact me, and preventing me from purchasing a $10 giftcard certainly wasn't protecting me from anything. I then told him I didn't understand why he was arguing with me and that I wanted auto renew turned off and that he should drop the attitude. Another cocky response, I replied again that the attitude should be dropped, at which point I was told to 'get out of my store'.

Not only did he refuse to cancel the Pro membership that I had (even opened it at this location), but to get an attitude with a customer and argue with them rather than simply explain how/why something worked the way it did makes no sense. If you don't know, that's fine too, but just be honest and don't get an attitude, laugh at the customer, and get sarcastic with them. I already have so little reason to go to Gamestop's brick and mortar stores but after this experience I'll never come back to this location and probably won't go to any others either. I've worked retail and customer service most of my life, I'd be fired for speaking that way to someone and rightfully so.

Don't expect decent customer service here. No idea what the owner's problem is but if he thinks its acceptable to treat customers this way I can only imagine what his mindset is regarding the rest of the business. May as well stick to Gamestop's website, Walmart, or just order off Amazon. I can see why stores close when this is how they treat customers. I never have any trouble, drama, or sarcasm when shopping at Walmart or Amazon so why should I spend my time...

We literally are living in a time, when Customer Service has just flown by the wayside…Where if individuals actually show up for work, they could simply care less about anything else other than a paycheck. I quit coming in to GameStop three years ago, after I had a negative experience back to back (all in the same exact day!) at 3 different locations; as the service that I had received was horrendous!!

Today, I decided to give them another chance, at the Apple Glen location. From the moment that I walked into the door, to the moment that I left, the Customer Service that I received LITERALLY Blew Me Out Of The Water!!! It could not have been any better, had the Associate had of tried. He was dealing with myself and several other customers, and with each of us, he made us feel as if we were family! I honestly cannot remember the last time that I have received such amazing service…..Anywhere! I left feeling elated, grateful, blessed, etc. I needed this experience, especially after having endured the past several weeks as I have been healing from some serious back surgery.

Kudos to GameStop for having given me such an amazing experience!! You guys definitely need to employ, about 30 more individuals such as the gentleman who you currently have employed at this particular location, as he is hands down the embodiment of what Customer Service truly is about! Thank you for showing me that there is still quality service all around us, and for allowing me to feel like a part of...

TERRIBLE EXPERIENCE. I was told in Nov 2nd, 2024, by an employee at Lima Road Game Stop in Fort Wayne, that the Blvd Jefferson branch would have the figure I was looking for (GIJOE Classified Mad Marauder Sgt. Slaughter). She checked the system and GUARANTEED me they had the toy. So I took an Uber and 30  minutes later, as I arrived, the only employee, Jordan, was away from the store and left a note saying he would be back soon. I and everyone else at the door waited 30 minutes for him to return and as I inquired about the figure, it was really on the system but nowhere to be found in that mess of a store, where everything seemed out of place. He looked for the toy in the back of the store where they keep products reserved, and there was nothing as well. What kind of attendant does not know or can not find what's inside the place he himself works? Anyway, Jordan offered me free shipping when he finds the figure or order another, but I am a foreigner and couldn't wait. The matter at hand is: How can I ever trust Game Stop's system or employees again? I lost my time, I lost my money and lost my mood. Thanks a lot,...