Sleep Number — Hotel in Fort Wayne

Horrible experience and a waste of money waited a month for my bed to be delivered first night we slept on the bed it didn't even seem close to the one we layed on in the store a week later we discovered it was leaking called customer service they sent out new parts set up to have a technician come out and replace parts. They call and give us a 3hour window of when they will be here 3-6 pm they showed up at 12pm my son answered door and asked them to wait outside until he got me and also needed to put our dogs in another room the techs proceeded to hold the door open and force there way in to my house i confronted them about it and they responded with profanity and ended with me telling them to leave when they left they tried to take the parts for my bed that had been shipped to my house. Its been a horrible experience and regret purchasing a sleep number. Called customer service they wrote down everything i told them but feel like nothing will be done and that sleep number doesn't care about backing up there product. Only had the bed a little over 2 weeks and im ready to return it only problem with that is i paid over $5k for my bed if i return it they will only give me $1900 back there 100 day trail hardly seems like a trial to me. I think your 100 day trial wood cover the product being defective but even then its not returnable and even though your product is defective im stuck paying a $200 return fee and dont get refunded my $200 dollar...

Worst company on the planet. 8 years ago when we bought our bed the salesperson lied and told us that the warranty was a 20 year UNLIMITED warranty. I guess that is my fault for believing him in the first place.3 years after purchase we needed an air bladder to replace one that was leaking. At that time I was told that we would have to pay $80 for that bladder. When I explained what the salesperson told us, the lady on the line laughed and said "well, our sales people have been known to FUDGE on the warranty." And to be glad I did not need the air pump! WHAT?? You KNOW they are lying and they are still employees??? Very unethical. Fast forward to last week. My remote stopped working. Contacted sleep number to get a new one and was told that I would HAVE to buy a remote and air pump package that cost $80. I did not NEED the pump!! But they knew they had me, and I had no choice but to buy it, or throw the bed away. They even charged me shipping on a part that was under warranty! I have managed a furniture and appliance store for 15 years. NEVER have we charged a customer shipping on a product that was under warranty!! I sell Sealy, they give a 100% 10 year warranty on all of their mattresses. If you ever need a bed....stay away from Sleep Number. They do not care about after sale support and...

We looked at these beds for a few months before buying the i8 in November, just before I had back surgery. We dealt with Tyler, whom we liked a good deal. He was friendly, knowledgeable, and not pushy. The only complaint I would have about him is that he guessed wrong on when our first payment would be due, as I would be on short term disability for a couple of months, and the timing of that first payment was a priority for me. But, I understand that was not in his control.

The bed itself is difficult for me to rate. It's not very comfortable. It's not a bed that you want to lie in, curled up with a book. It takes me longer than it ever has to fall asleep in this bed, and I could not tolerate it for 3 weeks after my surgery. But once I fall asleep, I get the best rest. I sleep REALLY well. It's weird. I don't know how to explain it.

You could do a lot worse than a SleepNumber bed, but I wouldn't call it head and shoulders...