Bette's — Local services in Fort Worth

had a very disappointing experience with this company. I purchased a necklace and earrings online, and when I received them, I decided I wanted to return the necklace only. When I reached out to initiate the return, that’s when I was told the item was “final sale.” This was never disclosed anywhere on the website at the time of purchase, and it certainly wasn’t stated on the invoice I received in the box. The company only brought this up after I asked to return the necklace.

I explained this to them multiple times and asked for a reasonable solution, but instead of trying to help, they doubled down and eventually just stopped responding altogether. I sent several emails and even asked to speak with the owner, but no one ever got back to me.

To me, this feels very misleading. If something is final sale, that should be clearly displayed before checkout, not hidden (or worse, only mentioned after the fact). It’s unfair to the customer and creates a terrible buying experience.

Their lack of transparency, combined with poor communication and refusal to stand behind their products, shows that they do not value their customers. Horrible customer service from start to finish. I strongly advise others to think twice before ordering from...

Just rushed my wife over here after work so she could purchase a dress she saw online. Their Monday hours say they close at 6pm. There was a “we will be right back!” Sign on the door at 5:10pm and the store was locked. We went into Starbucks, and waited about 20-25 minutes. No one had returned to the store, and we left. How frustrating for a place of business to leave a note and lock the doors, just change your hours to close earlier. We found her a dress at Neiman Marcus instead. We won’t be returning...

Ordered a pair of expensive earrings and when I relieved them one of the earrings was broken. I sent two emails with photos asking for support or what my options were, how I could go about returning the item, as I hadn’t even worn them. They never responded to either email. I emailed a third time to express disappointment and no one responded to that either. It’s just downright rude and such incredibly poor customer service. A little bit of tact...