First Financial Bank — Local services in Fort Worth

When I first set up my account I told them to decline any charges, wether it be card or draft, if I did not have the money. In July I had made a purchase of $650 with over 2k in my account, I had other parts and supplies to purchase as well with that 2k, the $650 purchase took over a week to post, and when it did, it put my account negative $400, no notification, so I continued to spend as if I had $200 in my account even though it was negative to my knowledge. The $650 was not shown against my available balance until it posted. I brought the account to zero with a Zelle. payment, called first financial, gave them an earful about how they do not respect what parameters I set for my account and told them to close it. End of story right? Wrong. Jan 11th I had received $250 through cashapp, ffin account number and routing had not been updated to my new bank in cashapp. I call ff twice now and get told that I cannot have the $250 back because the account never got fully closed and I had “insufficient funds” charges that I owed them. No idea how cause I had thrown the card away. And they refused to give me my money back. Called again today 1/24/24 and was met with the same rude attitude and got nowhere with getting my money back.

STAY THE HELL AWAY, THEY DO NOT FOLLOW YOUR INSTRUCTIONS ON HOW THE ACCOUNT IS SET UP AND WILL FIGHT TOOTH AND NAIL TO KEEP YOUR MONEY. USE ANY OTHER BANK BESIDES...

If they have a choice OF 0 STARTS is what the deserve, This the worst experience ever I have with a Bank, FFB is a joke a racist place and unsecured with the MONEY, the Fraud Department and the customer service specially of the management this particular branch is Management by a very races person, when some stole couple of my checks and reported to the bank after I assign the affidavit, she states I think is better that you take your account somewhere else close your account here/ I got stole a checks and they cashed without a proper ID this person show to them a FOREIGN ID (Matricula) and not fingerprint from the person he don't have an account with them according to the manager without notify me when this check is a Business check without a reference for a $1,000.00. Really come on that a big red flag that something is not right they should to call me immediately.This is what This UNSECURE BANK COST ME, there store manager lie to me when she say is not there policy to notify the customers about transactions on the Bank account, when and the reality they call me in the past for a check I wrote for my rent for the same amount of money, so not an excuse they fail and they just making excuses to not take responsibility on this money, because they are careless, on top of everything they charge for put STOP payment on the check. TERRIBLE bank Please stay...

Stephen L. Harding provided the most outstanding customer service. Provided many options & had answers to my many questions. Assistants, Jennifer Ramirez & Becky Burnett were excellent. We have worked with Stephen previously. Five years ago to refinance our home which was a Seamless & consistant transaction. Working with Stephen within the last three weeks bas been extrordinary. Communication & direction was Outstanding. Knowledgeable of market rates. Trustworthy, cheerful, & follow thru is impeccable. Highly recommand, Stephen L. Harding to assist you. First Financial........,very satisfied, customer. Eddie Rodriguez Fort...