GameStop — Local services in Fort Worth

Read the comment from 5 years ago. The new manager, James, has turned it around. You are greeted when you come in--unless it's Black Friday or Christmas week where things are so packed with customers that their staff are focused on just trying to help make sure that the customers get what they want and are checked out quickly and efficiently. They actually try to start up a conversation with the customers when things aren't as hectic, now.

I was there one time where a customer pointed out that the price for a game in their deals magazine wasn't the same price as the game the costumer had in hand and the GameStop employee actually charged the customer the cheapest of the two prices! That and if they don't have the game you're looking for at their store, they offer to check other stores in the area and call them to reserve you a copy.

Lastly, the more veteran employees actually tell you when the best deals are going on. During Black Friday week, I was told that in a couple of days they were going to launch a deal that DOUBLES the trade credit value for all trade ins. This was when I was already there to trade in a lot of games and my PS3. So, not only did I listen to them and came back in a few days to make the trade, but I was able to purchase a Wii U Bundle and another video game with just store trade in credit alone! That's without spending any actual money on my part.

I strongly recommend going there and experience it for yourself.

Edit: Quick addition. They do test their trade in systems they get, but they can't spend the time to test the games to see if they work. Average customer that's planning to trade their old games tend to bring over ten or more and not always for the same game system. It would take too long to test all the games--especially when you get those that trade in over 20 games. If each game took 3 minutes to test thoroughly, we would be looking at an hour at best. That may not be bad when things are slow in the store, but if there's a crowd and the store is running with just a couple of employees, that would just frustrate customers and hold up the line. (Especially durning the Holiday season).

At best for discs and cartridges, they check for physical damage and use good judgment. They do guarantee that they will offer a full refund if in the 7 day period something happens to it or they will replace (which they do up to 30 days after purchase).

I know many would argue that they should test it, but it wouldn't be profitable or cost effective. Think of it this way: If you do want to guarantee that the product works and it's been tested thoroughly, you'll going to need a considerable amount of time. You will also not give the customer whatever money he or she would get right away until you know that the game works. So that means that customer is going to have to wait a very long time. That also includes the customers waiting behind the one making the trade if there's only one person manning the store.

I know this, because I've actually chatted with GameStop employees on the matter including the District Manager that was there one time on a surprise visit.

My last note is that mistakes happen when things get busy like during the Holiday season with holiday seasonal workers. It can range from not getting your one year game protection plan sticker, not getting the correct game, to getting a 250 GB system pre owned when you wanted 1TB. Best piece of advice is to double check or ask for them to show you the disc to see if it's to your liking and it's what you wanted. Don't just accept it without checking the contents. Yes, they should be the ones checking, but it doesn't hurt to be sure and when things get hectic there's bound to be slip ups. Don't throw a fit, just tell them what happened and 99% of the time they will fix it. That 1% is when they check and either don't/can't find/have the game or system. However, they usually try to offer to find another store nearby that has...

I visited a location in my area on Burleson Blvd to trade up my son's PlayStation 4 to PlayStation 5. The young man that assisted me at the location stated that he could not find in his record of my purchase of the PlayStation 4 and could not process a trade in. He stated that the manager would have better luck with locating the item in the system. And I have to add the I'm a pro rewards member and we have purchased a lot of merchandise over the years. I offered to purchase the console without the trade at this point so my trip would not have been in vain only to find out that they had the digital and not the disk version of the system. I was very disappointed, first I was never asked the question prior to him going through the whole process if I was looking for disk or digital and second the inconvenience that it caused me waiting to still not be satisfied. Got in my car to call another nearby location on Wilshire in Burleson that informed that he also does not have any disk consoles but told me the Hulen Mall location has one in stock. I thank the salesperson for the information, I thought he displayed great customer service going the extra mile telling me that. When I contacted Carlos at the Hulen Mall, he did confirm that he had a disk console but that the mall will be closing in thirty minutes. I told him that I was coming from Burleson, and he offered to wait since the doors doesn't lock exactly at 8pm. I made it to the location with 15 minutes to spare, Carlos was amazing, he was able to do the trade of my son's PlayStation 4, and although he did not have the PlayStation bundle, we still were able to get a new game that he wanted with the purchase of his PS5, and it cost less money. Thanks again Carlos at the Hulen Mall Location, you turned the whole bad experience to a...

I would never come back to this location! Ever!!! The man with the full beard and glasses, that is big in size continued to not only curse out in public and around his employees. I felt disrespected and disgusted while I over heard him making jokes about ladies body structures or how he could hit that and get that any time. I watched the other employees look uncomfortable and a bit distraught for how he was speaking, I felt very bad for that they had to deal with him. I was able to catch his name before I walked out the store His name was Carlos I believe if I...