Fairfield by Marriott Inn & Suites Fort Worth Southwest at Cityview — Hotel in Fort Worth

First, I hope that Marriott’s executives pay attention to, read thoroughly, understanding from the customers point-of-view, and incorporate/implement new policies and procedures for their “business & staff!” Then I truly hope they respond to their customers’ reviews. Why have reviews if you or your company do not value your customers input? It’s like having a suggestion box, your employees take the time to write suggestions for change, and then corporate throwing the suggestions away.

Second, NEVER will I, or let ANY of my family, book or stay in another room at Fairfield Inn, at THIS location and or ALL locations nationwide.

Please know that my partner has a platinum, or above, membership with Marriott, and so we usually travel with great accommodations. And so it troubles me to write a post/review like this…

This is the 4th Fairfield Hotel I have stayed at, and this is the 2nd stay at “THIS” location. (And at least it’s MUCH better than Las Colinas Fairfield - DO NOT STAY THERE!!) (On other occasions it’s all been Aloft, which is good but still not great.) The first room was small for calling it a “suite.” And this 2nd time they apparently “upgraded” us to a bigger room, and the only difference is maaaaayyyyyybe 1 foot of extra width space of the room. The rooms are “meh!” at best: bed, nightstands, desk, desk chair, coffee table, tv, DISGUSTING couch & pillows (which I cover with the extra sheets that are supposed to be used for the sofa sleeper - EVERY TIME). Everything that you’d expect, except it’s gross and disgusting. Travel pro tip: Alcohol wipes, we wipe down ALL the surfaces in the room (except the furniture) before using.

Let me say, my concern is NOT about the rooms and the disgusting, bacteria-infested, “sex stained” couch and floors, and I could go on, but it’s about the staff and other guests. When you call down to the front desk ‘cause at 8 o clock there’s a family of elephants in the room DIRECTLY above ours you’d expect some change. It’s one room, at maybe 450sq ft, yet the family is walking like they’re at the mall. We don’t mind kids, I have 2 college-graduating children of my own. But my daughters know how to be respectful of others, and that even goes for them walking in hotels. Not running in the rooms or in the halls. The parents are walking like they haven’t walked in years, but why start now? And their child or children are running like on the race track. Why wake EVERYONE else up??!! And when you call down to the front desk and nothing happens, the walking started at 8am and it’s 10 o clock now - and the elephants are still walking like elephants in the Safari, what should you do? As for me and my peoples, Fairfield has seen the last of us!!

Staff is minimalistic at best. They don’t say hi or bye when leaving the hotel (or maybe it’s just the ones we’ve encountered). The oral communication skills, along with follow through, that these staff members have are limited. Your customers should leave knowing they had a great experience. NOT AT FAIRFIELD. Like I said, 4th hotel and still batting a ZERO!! Way to go Fairfield, you won’t be getting any of our return business. I’ll gladly go to another hotel chain to start our reward points and status all over again, or possibly have our status and points roll to the next hotel chain.

I know, first world problems right?!! However, my only requirement for this post is so no one has to go through any horrible experiences that I or my...

I have a mixed review about this hotel -- mostly positive, but with a few negatives. Both the inside and outside were quite nice. Everything was clean and modern looking. The dining area was also kept very clean, and my group had breakfast there every morning at 06:00. The variety of breakfast items was good for practically everyone's tastes. I personally loved the waffles the most. They had one waffle maker that was the traditional quarter-cut circle, but the other one made waffles in the shape of the state of Texas.

Internet speeds were great. I didn't notice any slowdowns at all when watching YouTube or Facebook videos.

In terms of the room, all amenities were there, including an iron and ironing board. Plenty of towels were provided in the bathroom. Now, since it was extremely hot last week, we took many showers and went through many towels. At one point, we asked for more towels by calling the front desk, but when they never came, we physically went downstairs to ask in person, and they gave them right away. I also had to ask for toothpaste because I ran out, and it's great that they have complimentary packets of Colgate at the front desk. I also have to say the front desk workers are super polite and friendly, saying hi to us every time we walked by.

The negative points are: • Water pressure is extremely weak! When brushing my teeth, it took forever to fill a small cup. The shower also had low pressure, but it was passable. • My goodness, I had the worst time figuring out how to use the shower. At first, it took me a while to figure out that I had to pull up on the lower faucet. Great, water came out the hand sprayer, but I wanted to turn on the overhead shower. No matter what I did, I could not get it to turn on. It turns out that there's an upper tap that has to be somewhere in the 4:00 position, and you had to leave it there for a few seconds before the water would divert to the overhead shower. The hotel needs to seriously provide instructions! • Speaking of the shower, be careful with the hot water; it's scolding hot. Keep the lower tap pointed more towards the right for cooler water. I really don't think there was any cold water at all; the coldest it got was luke-warm temperature. • The air conditioning wasn't quite strong enough for the size of the room. When set to 68°F, it still didn't cool very much. • The pillows were too soft for my taste. (Sorry, I'm sounding like Goldilocks here. Lol) For this reason, they flattened too easily, so it didn't give enough support for my head. Double-pillowing was a tad too thick. Oh well, I was still able to fall asleep nevertheless. • There's a nice shopping area with a Target that appeared to be close by, but since there is no pedestrian bridge over the pond, it took quite a while to walk all the way around in the blistering heat. It would have been worth it to pay an Uber just to go 0.2 miles.

Lastly, for those of you who are Costco lovers (like I am), it's practically right next door to one, which was awesome. I ended up going there 3 times. This was also the first Costco that I've ever been to that has a separate entrance to a liquor store. Its hours were also different from the main store; it closes at 20:00 on weekends, unlike the 18:00 closing time of...

I would rate them a zero if I could. I booked a room online here in March..for May 9th through May 12th. I called a month before and all was set. This was an important trip..I was traveling with my disable adult daughter from North Carolina to attend an important Graduation and meet up with other family. When I arrived on May 9th with my adult disabled daughter we were told that someone called and cancelled our reservation. The young woman at the desk maintained it was Experian that did this and that they do not notified people of cancellations. Then she said no someone called them directly on their phone and canceled. Need less to say I was in shock and angry. She then said there were most likely no rooms available in the entire Fort Worth Area however she could help me by letting us stay in a room that was under repair, the door she said did not shut or lock and that she could let us have that as it was better than nothing. I wish I knew the name of the man that was there who looked as shocked as me. Needless to say she frighten my adult disable daughter to near tears. She was the only staff there. I looked around and saw no one else..as a matter of fact the place looked half done and there was not even customers there either. No cars in the lot no one walking around. Just that one man that I think was filling out an application. She was unaware that I was a long time accommodations owner and know Expedia policy well. I was aware that what she was saying was all wrong or pure lies. I went outside and called Expedia whom made my reservations. They said they did not cancel in addition if ANY cancellation took place I would have been notified. My reservation showed on their site as still in place. They called the front desk and got the same song and dance, However they would now cancel and get us something ASAP, which they did..AND guess what I received an instant email. I received a much better accommodation for about half the cost. I found out from other people in our group that there was plenty of available rooms through out the Fort Worth Area which Expedia had already informed me of. What this woman at the front desk was up to I do not know nor care. I would not recommend doing business with that group as long as they have that type disregard...