Spectrum Store — Local services in Fort Worth

DO NOT GET CHARTER ! Even while on the phone to try to report a problem to them. The customer service agent says "I'm sorry , can you repeat that , I can't hear you". That's Charter for you. I get dropped calls , when it's stormy and lots of rain falls. My cordless phone says "ch. ph. line" . So when it rains it pours with them! Digital cable cuts in and out. When we first signed up for Charter. We had only been a customer for a week , received a bill. Stating we were late paying. WHAT? We just signed up . Usually they pro-rate things like this out. I read elsewhere of it happening to someone else.

I needed help today with figuring out where to get a longer cable to reroute our new flat scree on another side of the den. And the lady said "I would have to go to a location to find that out" ! ! Why do I have to travel anywhere? Why can't I find out on the ph. before heading out on a wild goose chase? We had issues back in Sept. 2013 , with connection issues. Had a tech come out. The first thing he said was "where is your pole"? Not Hi, how are you , I am so & so" . Just "where is your pole" ? He got on our roof to check the lines. When he left. I went to throw out trash . Saw wires HANGING OFF MY ROOF ! I called Charter reported shoddy work. A supervisor came out. Said he would re-schedule a time for that tech. to come back out and fix it. WTF? ! ! ! Why couldn't he get up there and put the wires back himself? Anyways , he nor the tech EVER came back out ! And he was s supervisor. He even said to me "Charter doesn't take care of it's customers. The only reason why he was working for them now. Was that he had lost his other job, and this was the first he was offered. So he took it to pay his bills. I have witnesses with him saying this also. As soon as I find another provider in my area. We are changing. In fact , my husband is on his cell now checking. CHARTER. ....

I had the Internet for a month and it's sucks. If you can afford to go else where I recommend it . Don't get roped into the $30 installation and avoid headaches. They will try to rope you in to a router! You'll need it . There service sucks and you won't get it with out one. Re seegardless what they tell you. It's one headache after another. You probably thinking I'm making this up. I'm not you'll see it won't take to long. They told me I could install it. It's a lie it took 3 hours for the technician to install. I made an appointment for 30 mins out. He called me to tell me he's not coming he eating dinner he'll be two hours. I told him OK I'll get another tech have a nice dinner, how quick changed his mind ! I can't make this stuff up. These guys will tell you anything there worse then a car dealer. But he wanted to keep his job. Then a random Spectrum truck pulls up and want to go in my back yard. What a mistake I let him. 45 mins he's leaving and tells everything is ok. Guess not as it takes him a hour to get equipment, my already work equipment back up and I'm on the phone with Spectrum again . Wow. I really regret letting him in !!! Originally It was told me I had fiber-optic. Guess not lightning storm destroyed my equipment!!! Ive only been here a month. Drove to the store got new equipment and it doesn't work ! They made a appointment for me with the tech for tomorrow. I have stuff to do. I'm not waiting 3 hrs again this service. This is for someone who has unlimited time for there technician. I think I'm gonna cancel my service. Good riddance, what a bunch a liers. You guys have over 20 pages tech been here for a hour and and half. He still working. I'm going to say I've put in about 7 hrs at this point and been here for a month. I'm...

There are some ups and downs to Charter. I have had my bad experiences but also my good experiences. If you want good service every time take the time to write down the name of the associate you spoke to on the phone. The only time I was serious about canceling with Charter was when they said that they will fix my modem and router for free but then charged me for it. But after just being calm but being vigilant with not having to pay, and having the associates name who told me it was free as well as the technician who said it was free I got the $40.00 taken off for charges.

I have never had problems with their Internet speed, a lot of problems that people associate with bad Internet speed is most of the time there is something wrong with their computer. But sometimes it's not the case that there is something wrong their Internet.

Every Internet place will have its pros and cons. But if you are starting out and need a good Internet with high speed and low price, I suggest Charter.

In a nut shell for those who don't want to read a long paragraph: Pros: Cheap price Fast Internet Available pretty much anywhere Has an amazing machine phone system that will help with all Internet problems most of the time cutting out the middle man. A lot of locations with short waiting time Cons: Can have bad customer service from time to time (But you will run in the same thing at other places) , but stay vigilant and you'll get what you need done plus some. You will get sales calls from time to time from them Sometimes their associates don't know what they are sayibg If your neighborhood is having charter Internet problems during a store you will too Their machine to help reboot your router and modem can be...